Vice President, Client Success – Technology

Job not on LinkedIn

🕒 April 29

🤠 Texas – Remote

🤠 Texas – Remote

💵 $170k - $210k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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TTEC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🤝 B2B

💰 Post-IPO Debt on 2021-11

B2B • Customer Experience • AI

TTEC is a global customer experience technology and services company that specializes in Customer Experience (CX) strategy, contact center operations, and AI-enhanced services. Serving brands across diverse industries, TTEC employs a unique blend of human talent and AI technology to optimize customer interactions and drive satisfaction. With over 54,000 employees across 80+ contact centers, TTEC provides tailored solutions that enhance customer journeys, improve operational efficiency, and foster long-term loyalty.

📋 Description

• Reporting to the Technology, Media, & Communications (TMC) Portfolio Leader • Lead a specialized client portfolio across technology clients representing the TTEC Engage solution set • Nurture relationships with our clients to grow a profitable book of business leveraging your passion for – and in depth understanding of the modern customer experience landscape, deep expertise in operational excellence, and building client relationships • Stay up to date on market trends impacting your clients’ industries and work to understand and anticipate their business needs to position TTEC as a value-add strategic partner to best support their objectives • Ensure alignment between our organization's objectives and each client's needs to maintain and deliver profitable growth in your portfolio • Orchestrate TTEC teams and individuals from marketing, sales, offers and solutioning, and delivery to successfully serve clients and grow your book of business profitably • Act as a visionary for your client portfolio with an in-depth understanding of CX delivery and technology-enabled solutions • Have full P&L responsibility and for meeting/exceeding annual financial goals while making progress on longer-term financial performance • Lead the development of the short and long-term business strategy to include expanded digitized offerings, geo expansion and solutions that align with your clients’ business needs and market trends • Review existing client relationships to ensure best practices are in place for client management, retention, and to position us for growth • Create strategy for business growth and oversight of current business within the portfolio including achieving the businesses goals for sales, business development, and delivery across TTEC Engage • Build and sustain internal and external relationships and have the stature and credibility to interface at senior levels • Collaborate closely with other client portfolio leaders to share best practices, identify synergies and business opportunities that will benefit our clients and the company growth and financial performance

🎯 Requirements

• 15+ years of business leadership experience, preferably in the customer experience industry • In depth knowledge of customer experience with enterprise level technology industry clients • Combine vision, strategy and tactics to systematically grow the organization and customer development goals through creativity, ethical behavior and business builder techniques. • Sophisticated understanding of the sales process, contact center operations, and financial metrics of successful service delivery while bringing a proven approach for how to optimize a large scale, distributed environment. • A problem solver with demonstrated success influencing, managing and being part of matrix organizations. • Accustomed to serving large / complex Fortune 500 clients in an extremely fast-paced environment • Someone who galvanizes the team, excites the masses about one’s vision / operational plan, and balances being a take-charge leader with having a collaborative approach.

🏖️ Benefits

• Medical, dental, and vision • Tax-advantaged health care accounts • Financial and income protection benefits • Paid time off (PTO) and wellness time off