AWS Solutions Engineer

🕒 January 6

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Develop technical solutions and architecture diagrams for customer proposals and RFP responses • Create Statements of Work (SOWs) that translate business requirements into actionable technical delivery plans • Support RFP/RFI responses with technical content, solution narratives, and validating responses • Collaborate with Solutions Architects to refine and validate solution designs • Produce technical documentation, solution guides, and best practice content • Create go-to-market collateral including solution briefs, technical white papers, and presentation materials • Maintain our internal knowledge base of AWS contact center solutions and integration patterns for use in our RFP

🎯 Requirements

• 5+ years of experience in technical pre-sales, solutions engineering, or contact center consulting • Hands-on experience with Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK) • Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar) • Proven ability to create technical architecture diagrams using tools like Lucidchart, draw.io, or AWS Architecture icons • Strong technical writing skills with experience developing SOWs, RFP responses, or technical proposals • Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience) • AWS Certifications (Solutions Architect, Developer, or specialty certifications) • Experience with CTI integrations (Salesforce, ServiceNow, Microsoft Dynamics) • Familiarity with IaC tools (Terraform, CloudFormation, CDK) • Experience building demos or POCs for enterprise customers • Knowledge of AI/ML services for contact centers (Lex, Bedrock, Transcribe, Comprehend)