TTEC Digital
1001 - 5000 employees
🤖 Artificial Intelligence
🤝 B2B
Artificial Intelligence • B2B • Customer Experience
TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.
Genesys Platform Adoption Specialist
🕒 April 22
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TTEC Digital
1001 - 5000 employees
🤖 Artificial Intelligence
🤝 B2B
Artificial Intelligence • B2B • Customer Experience
TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.
📋 Description
• Independently assess incoming PA requests, scope the required changes, and execute them directly in coordination with client contacts. • Manage a high volume of concurrent PA opportunities with strong prioritization and time-management skills. • Perform configuration changes across the Genesys Cloud system, including (but not limited to) lightweight custom IP development or integration work when required. • Deliver high-quality, efficient implementations while adhering to Genesys Cloud, TTEC, and client best practices and security/compliance standards. • Proactively communicate progress, risks, and completion status to internal coordinators, stakeholders, and clients. • Partners with Platform Adoption Coordinators and fellow team members as needed to balance workload and resolve complex issues. • Document all changes clearly and contributes to team knowledge-sharing resources. • Stay current with Genesys Cloud releases, features, and capabilities to recommend optimization opportunities during PA engagements.
🎯 Requirements
• Minimum 3 years of hands-on production experience working with the Genesys Cloud platform. • GCP certification (Genesys Cloud Platform / Professional level or equivalent). • Demonstrated ability to independently scope and execute complex configuration changes. • Proven track record of managing multiple concurrent MACD or similar operational requests with minimal supervision. • Strong technical proficiency across Genesys Cloud core capabilities (routing, telephony, workforce management, integrations, reporting, etc.). • Deep, intimate knowledge of the Genesys Cloud platform architecture and administration. • Exceptional independence and self-management skills; able to operate effectively with light coordination. • Excellent problem-solving and decision-making abilities in dynamic, fast-paced environments. • Strong written and verbal communication skills for stakeholder updates and documentation. • Collaborative mindset—willing to work with coordinators and team members to manage workload peaks. • Familiarity with Genesys Cloud partner ecosystem tools, APIs, and advanced integrations. • Experience working in a high-velocity, ticket- or opportunity-driven environment.
🏖️ Benefits
• Great Place To Work certification • Equal opportunity employer and commitment to diverse and inclusive workforce
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