TTEC Digital
1001 - 5000 employees
🤖 Artificial Intelligence
🤝 B2B
Artificial Intelligence • B2B • Customer Experience
TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.
Pre-Sales Solution Architect – AWS
🕒 February 5
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TTEC Digital
1001 - 5000 employees
🤖 Artificial Intelligence
🤝 B2B
Artificial Intelligence • B2B • Customer Experience
TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.
📋 Description
• Customer requirements gathering, design, and documentation. • Acquire technology stacks for SandcastleCX engagements. • Plan and coordinate customer enablement sessions. • Identify cross-sell and up-sell opportunities. • Build and prove out critical use cases. • Help resolve customer objections and de-risk cloud migration. • Maintain expertise in CX technologies and TTEC Digital offerings
🎯 Requirements
• 10+ years in technical pre-sales, solutions engineering, or contact center consulting. • Fluency in the English language is a MUST-HAVE (additional languages a plus for nearshore operations). • Bachelor's degree in CS, Engineering, or related field. • 5+ years of hands-on experience with Amazon Connect and AWS services. • AWS professional certifications. • Experience with Telco/contact center platforms. • Experience with CRMs, including Salesforce, ServiceNow, and Dynamics. • Network infrastructure experience. • Preferred AWS AI/ML experience (Lex, Bedrock, Transcribe, Comprehend). • Familiarity with IaC (Terraform, CloudFormation, CDK). • Ability to build solutions in Amazon Connect. • Experience presenting to executive stakeholders. • Ability to create architecture diagrams and build enterprise demos. • Strong communication skills and ability to map tech recommendations to business value. • Ability to travel up to 30%.
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