Presales Solutions Architect

May 19

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+17 more states

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $130k - $165k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

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TTEC Digital

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Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

📋 Description

• At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. • Our vision is the same, a place where employees know they can thrive. • The TTEC Digital Google Partner Practice is a Google Cloud Contact Center Artificial Intelligence (CCAI) platform launch partner that can train, test, secure, deploy and integrate CCAI and the Vertex AI suite to produce multi-platform, data informed, enterprise solutions that fuel the exceptional employee and customer experience (CX). • We are looking for a Presales Solution Architect with experience in Google GCP, CCaaS, or UJET to join our dynamic GTM team. • In this role, you will collaborate with external clients to design and implement cutting-edge conversational speech and messaging solutions.

🎯 Requirements

• 3+ Years of Industry Experience working with Contact Center Technology • 1+ Years of Technical Experience with IVA, Generative AI and Advanced Speech Systems • 1 to 2 years Google GCP Customer Experience/CCaaS Suite design and architecture experience • Experience in managing large multi-site contact center implementations • Experience managing development teams working with IVA & Speech applications. Familiar with call flows from IVR to CTI for call routing and screen pop • Experience in writing technical design specifications for IVA and Speech applications • Experience in developing call flows for complex applications • Successful track record of solutioning speech applications for contact center operations • Strong understanding of Generative AI design and Natural Language Processing design techniques for conversational applications • Strong knowledge of IVA, Speech Engine, Back-end, Reporting, and CTI architecture • Strong business analysis, requirements, design and documentation skills • Ability to communicate both functional and technical concepts to the client • Bachelor's Degree

🏖️ Benefits

• Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off.