Principal Architect

Job not on LinkedIn

11 hours ago

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $175k - $190k / year

⏰ Full Time

🔴 Lead

🏛️ Architect

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TTEC Digital

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Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

📋 Description

• Overall subject matter expert for all external and internal thought leader within the Zoom Contact Center CX transformation, Process Automation Digital Transformation, and Omnichannel technologies. • Influences opportunity strategy to incorporate the right technologies. • Exercises wide latitude in determining objectives and approaches to client engagements. • Designing, configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer environments • Design and Implement high-complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validation • Implement high-complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validation • Lead a team of TTEC Digital project developers to enhance and improve software written in one or more of the following languages: Java, C#, ASP.NET • Work with system analysis and project management for the successful completion of a project. • Works on issues that impact design/selling success, future concepts, and product offerings. • Deliver high-quality software on time. • Lead meetings and training as required.

🎯 Requirements

• Bachelor’s degree in computer science, IT, or engineering preferred. • Experience with enterprise level CCaaS architecture for complex business needs. • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. • 5 or more years’ experience in Zoom Contact Center and UC environments. • 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. • 3-5 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.) • Knowledge of SIP Protocol, RESTful APIs, WebRTC, and modern SSO/identity management technologies • Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations • Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow or Zendesk) • Existing knowledge and/or industry certifications for Zoom Contact Center and process automation technologies • Ability to mentor Software Engineers and junior staff • Create new code and testing solutions for projects. • Experience with Conversational AI platforms highly desired • Network infrastructure experience. • Experience creating and presenting to executive level stakeholders (technical and non-technical).

🏖️ Benefits

• Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off.