Principal Consultant, Cloud Engineer

🕒 December 18, 2025

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Lead medium-scale technical requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients • Decompose medium-scale requirements/user stories into tasks, and accurately estimate the effort to complete those tasks • Demonstrate a consistent capability for successful project leadership, including both on- and off-shore resources • Proactively and professionally raise and articulates risks with the PM, project delivery team, and internal leadership • Assist in winning and/or extending business by working cross-functionally with sales and delivery to develop client proposals and presentations around process and solution options, clearly explaining technical concepts for shared understanding to facilitate decision-making • Design and set standards for low- to medium-complexity solutions using a variety of technologies, platforms, and integrations

🎯 Requirements

• 3+ years of experience with Agile delivery, and ability to recommend whether an Agile, traditional/waterfall, or hybrid approach is most suitable for a project • 5+ years’ experience leading consulting projects with three or more of the following types of projects, and is considered a go-to source of knowledge for others: Landing Zones & Governance, Identity & Access (Microsoft Entra), Compliance & Risk, Security Architecture, Reliability/Backup/Disaster Recovery, Hybrid & Edge, Observability & Operations, Performance & Scalability, Cost & FinOps: Budgets/alerts, Networking • 5+ years’ experience leading consulting projects using four or more of the following tools and technologies, and is considered a go-to source of knowledge for others: Azure Infrastructure as Code (IaC) & Automation, Azure Compliance, Azure Governance, Azure Landing Zone Design, Azure Networking, Azure Security, Azure Virtual Machine & Storage resources, Azure AKS/Kubernetes, Entra Build, Entra Manage • 4 or more Microsoft Azure Infrastructure & Operations, DevOps Automation, Networking, and/or Security certifications, AZ104 and AZ305 are must-haves • Ability to present to clients in a business-focused, impactful, and persuasive manner • Proven ability to lead projects including both on- and off-shore resources