Project Manager, ServiceNow

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September 30

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TTEC Digital

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Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

📋 Description

• Lead ServiceNow projects across modules, including SCM, FSM, ITSM, ITOM, HR, and GRC • Create and manage project charters, plans, and documentation using NowCreate methodology • Coordinate Agile and Hybrid Agile implementations with cross-functional teams • Ensure compliance with project management standards and methodologies • Communicate project status to stakeholders and facilitate client discussions • Track milestones and maintain integrated delivery plans • Manage project activities using tools such as MS Project, Excel, and ServiceNow-PPM/ITBM • Support financial tracking and reporting for projects • Identify and manage project risks and trade-offs • Collaborate with internal teams to ensure efficient project execution

🎯 Requirements

• 4–7 years of project management experience, preferably in a consulting environment • Experience managing ServiceNow projects using Agile and Hybrid Agile methodologies • Familiarity with NowCreate methodology for ServiceNow implementations • Bachelor's Degree or equivalent experience • Strong organizational and communication skills • Ability to work collaboratively with cross-functional teams • Experience with project management tools including MS Project, Excel, Word, and ServiceNow-PPM/ITBM • Preferred: Experience with ServiceNow modules: SCM, ITSM, ITOM, HR, and GRC • Preferred: PMP, CAPM, or Agile certification is a plus • Preferred: ITIL V3 or V4 Foundations Certification • Ability to produce clear documentation for technical and non-technical audiences

🏖️ Benefits

• 100% remote opportunity • Great Place To Work 2024-2025 certification • Equal opportunity employer committed to diversity and inclusion