Senior Consultant

🕒 April 2

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Lead implementation and deployment of Zoom Contact Center solutions. • Design, develop, test, and deliver scalable contact center applications and features. • Configure and deploy Zoom Contact Center, WFM, QM, and AI solutions. • Work across multiple channels including Voice, IVR/ACD, Email, SMS, and Chat systems. • Perform unit testing, code reviews, and defect resolution during QA cycles. • Support production environments and troubleshoot complex technical issues. • Collaborate with project managers and business analysts for successful project delivery. • Participate in agile or waterfall development processes. • Develop and enhance software solutions using JavaScript and other technologies. • Mentor junior engineers and support team development. • Deliver high-quality software within defined timelines. • Participate in meetings, client discussions, and training sessions. • Present solutions, demos, and value propositions to customers and stakeholders. • Contribute as a thought leader in CX transformation, digital transformation, and omnichannel technologies. • Ensure proper documentation and adherence to best practices.

🎯 Requirements

• Bachelor’s degree in Computer Science, IT, Engineering, or related field (preferred). • 3+ years of experience in Zoom Contact Center and UC environments. • 2+ years of software development experience (JavaScript, Python, Java, C++). • Experience in enterprise-level CCaaS architecture and implementations. • Experience with CRM integrations and cloud telephony systems. • Industry certifications in Zoom Contact Center or related technologies (preferred). • Experience working with real-time systems and production environments. • Proven ability to work in fast-paced, customer-facing environments.

🏖️ Benefits

• Health insurance • Paid time off • Remote work options