TTEC Digital
Artificial Intelligence • B2B • Customer Experience
TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.
Senior Consultant, Nice CXone – WFM
November 24
🌵 Arizona – Remote
⛰️ Colorado – Remote
+17 more states
💵 $135k - $165k / year
⏰ Full Time
🟠 Senior
💼 Consultant
🦅 H1B Visa Sponsor
TTEC Digital
Artificial Intelligence • B2B • Customer Experience
TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.
📋 Description
• Responsible for the overall development, testing and delivery of the NICE CXone WFM software platform. • Implement the NICE CXone WFM software. • Design and development of products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.
🎯 Requirements
• Bachelor’s degree in computer science, IT, or engineering preferred. • 5 or more years’ experience in NICE CXone and UC environments. • Existing knowledge and/or industry certifications for NICE CXone and process automation technologies • Experience with enterprise level CCaaS architecture for complex business needs. • Experience creating and presenting to executive level stakeholders (technical and non-technical). • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. • Desire to work in a fast-paced environment. • IEX and NiCE CXone Quality Management experience
🏖️ Benefits
• Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off.
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