Senior Consultant, Zoom Contact Center

🕒 January 14

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies. • Configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer environments • Implement high-complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validation • Ability to mentor Software Engineers • Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript • Code and test projects. • Deliver high-quality software on time. • Attend meetings and training as required. • Work with system analysis and project management for the successful completion of a project.

🎯 Requirements

• Bachelor’s degree in computer science, IT, or engineering preferred. • 3 or more years of experience in Zoom Contact Center and UC environments. • Experience with enterprise level CCaaS architecture for complex business needs. • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. • Knowledge of SIP Protocol, RESTful APIs, WebRTC, and modern SSO/identity management technologies • Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations • Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow or Zendesk) • Existing knowledge and/or industry certifications for Zoom Contact Center and process automation technologies • 2 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. • Experience with Conversational AI platforms highly desired • Network infrastructure experience. • Experience creating and presenting to executive level stakeholders (technical and non-technical). • Team Player • Desire to work in a fast-paced environment. • Ability to work US daytime hours