ServiceNow Solution Architect

🕒 October 10, 2025

🌵 Arizona, Colorado, +17 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $135k - $165k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Collaborate with the sales team to identify customer needs and design tailored ServiceNow solutions. • Deliver compelling product demonstrations, proofs of concept, and presentations showcasing the value and capabilities of the ServiceNow platform. • Address technical questions and objections during the sales process with confidence and clarity. • Understand customer requirements and translate them into effective ServiceNow solutions aligned with their business goals. • Work with cross-functional teams, including professional services and product management, to develop and document solution proposals. • Act as a technical advisor and trusted partner to clients, guiding them through the evaluation and decision-making process. • Build strong relationships with key stakeholders to ensure customer satisfaction and foster long-term partnerships. • Stay updated on the latest ServiceNow product enhancements, industry trends, and best practices. • Provide feedback to the product team to improve solutions based on customer input. • Support marketing efforts through webinars, white papers, and other technical content as needed.

🎯 Requirements

• Proven experience as a Sales Engineer, Pre-Sales Consultant, or Solution Architect with a focus on ServiceNow. • In-depth knowledge of ServiceNow platform capabilities, including CSM, FSM, CCaaS, ITSM, ITOM, ITBM, HRSD, or other modules. • Hands-on experience with ServiceNow solutioning, architecture, and integrations. • Strong presentation and communication skills with the ability to convey technical concepts to non-technical audiences. • Demonstrated problem-solving skills and the ability to handle multiple engagements simultaneously. • Preferred Qualifications • Experience with Customer Service Management and CCaaS. • Experience with CTI and IVR integrations. • Experience with Field Service Management • Experience with Agile/Scrum methodologies. • Familiarity with additional ServiceNow products and modules. • Knowledge of cloud platforms and enterprise architecture frameworks.

🏖️ Benefits

• Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off.