TTEC Digital
Artificial Intelligence • B2B • Customer Experience
TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.
ServiceNow Technical Consultant
September 4
TTEC Digital
Artificial Intelligence • B2B • Customer Experience
TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.
đź“‹ Description
• Analyze and translate business requirements into technical specifications and robust ServiceNow solutions. • Design, configure, develop, and implement ServiceNow applications and modules including ITSM, ITOM, ITBM, HRSD, CSM, FSM. • Customize ServiceNow applications using JavaScript, GlideScript, and relevant technologies. • Integrate ServiceNow with enterprise systems and third-party applications using APIs and web services. • Lead and manage ServiceNow implementation projects, ensuring delivery on time, within scope, and on budget. • Provide project status updates, manage project risks, and communicate with stakeholders. • Collaborate with clients to gather requirements, provide technical consulting, and recommend best practices. • Offer ongoing support and troubleshooting for ServiceNow applications and integrations. • Create and maintain technical documentation including design specifications, user guides, and process workflows.
🎯 Requirements
• Minimum of 3-5 years of experience working with the ServiceNow platform. • Proven experience in designing, developing, and implementing ServiceNow solutions. • Proficiency in JavaScript, HTML, CSS, and other web development technologies. • Strong understanding of ServiceNow architecture and data model. • Experience with ServiceNow integration methods, including REST and SOAP APIs. • Knowledge of ITIL processes and best practices. • Bachelor’s degree in computer science, Information Technology, or a related field. • ServiceNow Certified System Administrator (CSA) is required. • Additional certifications such as ServiceNow Certified Implementation Specialist (CIS) or ServiceNow Certified Application Developer (CAD) are highly desirable. • Experience with Customer Service Management and CCaaS (preferred). • Experience with CTI and IVR integrations (preferred). • Experience with Agile/Scrum methodologies (preferred). • Familiarity with additional ServiceNow products and modules (preferred). • Knowledge of cloud platforms and technologies (preferred). • Candidates must be willing to interview and work in US-based time zones.
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