TTEC Digital
1001 - 5000 employees
🤖 Artificial Intelligence
🤝 B2B
Artificial Intelligence • B2B • Customer Experience
TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.
Solution Architect – SandcastleCX
🕒 February 20
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TTEC Digital
1001 - 5000 employees
🤖 Artificial Intelligence
🤝 B2B
Artificial Intelligence • B2B • Customer Experience
TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.
📋 Description
• Participate in pre and post-sales SandcastleCX engagements • including: • - Customer requirements gathering and design and documentation. • - Define and aid with the acquisition of dedicated technology stacks for use in a SandcastleCX engagements. • - Coordination and planning of ongoing customer enablement sessions encompassing existing and new platform feature demonstrations and exploration. • - Identification of cross-sell/up-sale opportunities. • - Build and prove out critical and key use cases ◦ with customers. • - Help to resolve customer objections and infuse confidence by de-risking the implementation or cloud migration project. • - Maintain expertise in CX and related technologies, TTEC Digital IP, and TTEC Digital services offerings, including: • - Contact center and IP telephony technologies from various partners. • - Customer Relationship Management (CRM)solutions focusing on Microsoft Dynamics CRM. • - Ai and Analytics capabilities from our internal offerings and various partners. • - Pre-Sales Strategic Business Consulting engagements • - TTEC Digital IP solutions such as Smart Apps, Interaction Sync, and AI Gateway • - TTEC Digital Managed Services solutions • - TTEC Digital pre-packaged service offerings • - TTEC Digital Support offerings. • - TTEC Digital Hosted offerings, such as Azure and hosted applications / platforms. • - Network and system infrastructure offerings including core systems deployment and network assessments. • - Maintain knowledge of competing technologies and Competitive Intelligence (CI) information that is released by TTEC Digital vendors as well as generated in-house.
🎯 Requirements
• 10+ years of experience in technical pre-sales, solutions engineering, or contact center consulting. • Bachelor's degree in computer science, Engineering, or related field (or equivalent experience) • 5 or more years' experience in NICE CXone and UC environments. • Certified in CXone ACD/IVR, DFO, QM, CXone WFM, Interaction Analytics, and Cognigy (Preferred) • Broader experience with Telco and contact center platforms (Genesys, Avaya, Cisco, Five9, or similar) architectures for complex business needs. • Experience with Omilia and Cognigy highly desired • Experience with CRMs and integrations (Salesforce, ServiceNow, Microsoft Dynamics) • Network infrastructure experience. • Experience creating and presenting to executive level stakeholders (technical and nontechnical). • Proven ability to create technical architecture diagrams using tools like Lucidchart, and customer presentations using Microsoft Powerpoint. • Extensive experience building demos or POCs for enterprise customers • Ability to think critically and logically articulate technical recommendations into customer business value – both verbally and through compelling presentations and proposals • Excellent communication skills with the superpower to translate complex technical concepts to a variety of audiences • Team Player • Desire to work in a fast-paced environment. • Ability to travel up to 30% for Customer and Partner meetings
🏖️ Benefits
• Highly competitive compensation package • Quarterly upside earning potential
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