Tucuvi
11 - 50 employees
🤖 Artificial Intelligence
☁️ SaaS
Healthcare • Artificial Intelligence • SaaS
Tucuvi is a healthcare technology company that specializes in AI-powered solutions to improve patient care. Their flagship product, LOLA®, is a clinically validated voice AI agent designed to enhance the operational efficiency of healthcare teams while ensuring quality monitoring for patients. Tucuvi collaborates with top-tier healthcare organizations to deploy its AI Clinical Voice platform for various applications, including outpatient symptom monitoring and follow-up care, thereby improving patient engagement and the quality of care delivered.
Director of Customer Success
🕒 December 22, 2025
🗣️🇪🇸 Spanish Required
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Tucuvi
11 - 50 employees
🤖 Artificial Intelligence
☁️ SaaS
Healthcare • Artificial Intelligence • SaaS
Tucuvi is a healthcare technology company that specializes in AI-powered solutions to improve patient care. Their flagship product, LOLA®, is a clinically validated voice AI agent designed to enhance the operational efficiency of healthcare teams while ensuring quality monitoring for patients. Tucuvi collaborates with top-tier healthcare organizations to deploy its AI Clinical Voice platform for various applications, including outpatient symptom monitoring and follow-up care, thereby improving patient engagement and the quality of care delivered.
📋 Description
• Lead Customer Success team, reporting directly to the CEO. • Responsible for customer retention, engagement, NPS, and revenue expansion. • Grow the team, coach and support its members, and build scalable customer success operations. • Evaluate and optimize customer success workflows and communications. • Collaborate closely with Sales, Product, and Marketing. • Define clear ownership and targets for CS key metrics (retention, NRR, NPS). • Drive improvements in retention and NRR by implementing scalable playbooks and data-driven interventions. • Build executive-level relationships within key customer accounts.
🎯 Requirements
• >8 years in customer success, implementation, or account management in healthcare. • Proven experience building, leading, and scaling high-performing CS teams. • Strong strategic and operational mindset, with the ability to operate hands-on. • Primary ownership in strategic account relationships for a sustained time period. • Demonstrated success driving retention, expansion, and revenue growth. • A data mind: an understanding of the key metrics to monitor and how to effect improvement in them. • Fluent communication both in Spanish and English. • Based in Spain.
🏖️ Benefits
• Fix and variable salary • Flexible benefits through Cobee (ticket restaurant, transport, nursery...) • Remote work in an async environment. • Flexible working hours. • Teambuildings three time per year. • 23 days per year + your birthday + 6 local and regional holidays added to your calendar (so we can choose when to enjoy them). • Budget for training and personal development. • A laptop (Mac or Linux) + the equipment that you need (screen…).
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