Director of Customer Success

🕒 July 22

🇪🇸 Spain – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tucuvi

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

Tucuvi is a healthcare technology company that specializes in AI-powered solutions to improve patient care. Their flagship product, LOLA®, is a clinically validated voice AI agent designed to enhance the operational efficiency of healthcare teams while ensuring quality monitoring for patients. Tucuvi collaborates with top-tier healthcare organizations to deploy its AI Clinical Voice platform for various applications, including outpatient symptom monitoring and follow-up care, thereby improving patient engagement and the quality of care delivered.

📋 Description

• Lead our Customer Success team, reporting directly to the CEO. • Take ownership of metrics that define success: customer retention, engagement, NPS, and revenue expansion. • Grow the team, coach, and support its members, building infrastructure for scalable, high-impact customer success operations. • Evaluate and optimize customer success workflows and communications. • Stay hands-on with clients and collaborate with Sales, Product, and Marketing. • Drive improvements in retention and NRR by implementing scalable playbooks and data-driven interventions. • Build executive-level relationships within key customer accounts.

🎯 Requirements

• >8 years in customer success, implementation, or account management within complex B2B SaaS environments (ideally in healthcare). • Proven experience building, leading, and scaling high-performing CS teams. • Strong strategic and operational mindset, with the ability to operate hands-on. • Primary ownership in strategic account relationships for a sustained time period. • Demonstrated success driving retention, expansion, and revenue growth. • A data mind: an understanding of the key metrics to monitor and how to effect improvement in them. • Professional communication both in Spanish and English. • Based in Spain.

🏖️ Benefits

• Fix and variable salary • Flexible benefits through Cobee (ticket restaurant, transport, nursery...) • Remote work in an async environment. • Flexible working hours. • Teambuildings three time per year. • 23 days per year + your birthday + 6 local and regional holidays added to your calendar (so you can choose when to enjoy them). • Budget for training and personal development. • A laptop (Mac or Linux) + the equipment that you need (screen…) • possibility to join a team of good and ambitious people where you can create a real impact on people's lives.