Senior Customer Success Manager, French Speaker

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September 24

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Tulip Interfaces

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Manufacturing • SaaS • Enterprise

Tulip Interfaces is a company that provides a no-code platform designed to improve manufacturing operations. The platform offers a range of solutions including app development, data analytics, machine connectivity, and digital work instructions to enhance operational efficiency. It serves various industries, particularly in discrete manufacturing, life sciences, and high-tech manufacturing sectors, helping to streamline workflow, ensure regulatory compliance, and improve productivity.

51 - 200 employees

Founded 2012

☁️ SaaS

🏢 Enterprise

💰 $100M Series C on 2021-08

📋 Description

• Own the end-to-end relationship for a portfolio of key accounts as a trusted advisor • Proactively identify opportunities to expand Tulip's platform within existing accounts and support commercial expansion with Sales • Strategically guide customers to leverage Tulip for operational improvements, recommend use cases, and track measurable ROI • Coordinate across internal teams (Product, Engineering, Sales, Professional Services, Support) to address customer needs and influence the product roadmap • Help build and improve internal processes and content to scale and mature the Customer Success function • Collaborate with customers and Tulip partners supporting accounts

🎯 Requirements

• Natural problem-solver with ability to structure information amid uncertainty • Clear and effective communicator across all organizational levels • Direct experience implementing change in manufacturing or deploying technology systems in operational environments • Customer-obsessed and passionate about delivering measurable impact • Resourceful and able to research solutions independently • 4+ years in a customer-facing role (Account Management, Customer Success (SaaS preferred), or Management Consulting) • Direct experience within discrete manufacturing (Industrial Machinery, Automotive, Aerospace and Defense, or similar) • BA/BS required (MBA/Masters preferred) • Exceptional presentation and interpersonal skills; experience leading executive presentations for enterprise corporations • Proven experience coordinating and leading cross-functional teams (Sales, Product, Engineering) • Strong bias for action and client impact • Ability to travel up to 20% • Business fluency in French (required)

🏖️ Benefits

• Direct impact on product and culture • Company equity • Competitive benefits package including commuter benefits, learning and development benefits, team events, catered lunches 3 days a week • Flexible work schedule and unlimited vacation policy • Learning and Development Benefit • Virtual company events and happy hours