Tulip Interfaces
51 - 200 employees
Founded 2012
💼 Consulting
🏥 Healthcare
📦 Logistics
💰 $100M Series C on 2021-08
Consulting • Healthcare • Logistics
Tulip Interfaces is a company that provides a no-code platform designed to improve manufacturing operations. The platform offers a range of solutions including app development, data analytics, machine connectivity, and digital work instructions to enhance operational efficiency. It serves various industries, particularly in discrete manufacturing, life sciences, and high-tech manufacturing sectors, helping to streamline workflow, ensure regulatory compliance, and improve productivity.
Technical Account Manager – Customer Success
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Tulip Interfaces
51 - 200 employees
Founded 2012
💼 Consulting
🏥 Healthcare
📦 Logistics
💰 $100M Series C on 2021-08
Consulting • Healthcare • Logistics
Tulip Interfaces is a company that provides a no-code platform designed to improve manufacturing operations. The platform offers a range of solutions including app development, data analytics, machine connectivity, and digital work instructions to enhance operational efficiency. It serves various industries, particularly in discrete manufacturing, life sciences, and high-tech manufacturing sectors, helping to streamline workflow, ensure regulatory compliance, and improve productivity.
📋 Description
• Partner with customers and the Tulip account team to develop and execute technical success plans for assigned accounts • Provide expert guidance on Tulip platform architecture, integrations, and advanced use cases • Lead technical discussions with customer stakeholders, from app builders to IT and Operations leaders • Identify opportunities for deeper platform adoption and technical optimization • Conduct technical workshops, training sessions, and platform deep-dives • Help customers design scalable solutions using Tulip's no-code platform • Guide customers through complex technical implementations and integrations • Collaborate with customers to establish technical best practices and governance • Work closely with Account Executive and Customer Success Manager to ensure seamless customer experience and account growth • Partner with Product and Engineering teams to communicate customer technical requirements • Collaborate with Sales Engineering during expansion opportunities • Support renewal processes with technical value demonstrations • Stay current on Tulip platform capabilities, industry trends, and manufacturing technologies • Develop technical content, documentation, and enablement materials • Participate in customer advisory boards and technical user groups • Represent Tulip at industry events and technical conferences
🎯 Requirements
• 5–7 years of experience in technical customer-facing roles such as Solutions Engineering or Technical Consulting • 3+ years of Tulip delivery experience, at the L4 SOLV level • Strong understanding of manufacturing operations, Industry 4.0, or industrial software • Experience with APIs, system integrations, and database concepts • Familiarity with no-code/low-code platforms preferred • Ability to travel, estimated at 20% • Excellent written and verbal communication skills • Ability to translate complex technical concepts for diverse audiences • Strong presentation and workshop facilitation skills • Collaborative mindset with experience working across teams • Deep knowledge of digital transformation initiatives in industrial settings • Understanding of manufacturing processes and operational challenges • Experience with manufacturing execution systems (MES) and similar platforms
🏖️ Benefits
• Impact: Help customers transform their operations and achieve measurable business outcomes • Growth: Develop deep expertise in cutting-edge manufacturing technology while building customer success skills • Team: Join a collaborative, customer-obsessed team that values technical excellence • Learning: Continuous learning opportunities with access to the latest manufacturing and technology trends • Culture: Be part of a company that's revolutionizing how manufacturing gets done • Remote work with possibility to work from offices in Munich or Budapest
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