Robotics Maintenance & Field Service Technician II/III

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $80k - $130k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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Tutor Intelligence

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11 - 50 employees

Tutor Intelligence is a full-service robotics and automation provider built to serve contract packagers. We partner with the world's largest 3PLs to automate what has stumped the industry for decades: short-run packaging and post-packaging where SKUs, patterns, orders, and volumes are constantly changing.

📋 Description

• Deploy, maintain, troubleshoot, and improve advanced robotic systems operating in customer facilities across the Western U.S. • Own a territory anchored in California's Inland Empire — our Southern California cluster (Ontario, Perris, Fullerton) — with regular travel to Northern California (Stockton, Belmont) and surge, deployment, and NPI support nationwide • Keep the fleet happy and the customers happier • Every failure you document and root-cause feeds directly into the next generation of our product • As a Level II, independently own preventative maintenance, troubleshooting, and repairs across your territory • As a Level III, serve as the regional escalation point for the West Coast, mentor to the II/I techs, and the senior technical voice on the hardest diagnostics and root-cause work

🎯 Requirements

• Experience troubleshooting, repairing, building, maintaining, or deploying electromechanical systems • Strong mechanical and electrical aptitude • Hands-on experience with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC, AGVs, AMRs, or similar systems • Ability to read schematics and technical documentation • Comfort using multimeters, hand tools, power tools, and diagnostic equipment • Documentation discipline — you log your work thoroughly and follow SOPs consistently, even in the field with no one watching • Strong communicator who over-communicates by default — comfortable working async over Slack and proactive about keeping the team and customers in the loop • Comfortable being uncomfortable — you can walk into an ambiguous situation, figure it out, and drive it to resolution without a playbook • Strong ability to own customer relationships solo — no office, no manager on-site • Self-direction and accountability: you manage your own schedule, routes, and priorities • Willingness to travel (~75%) and take ownership of problems end to end • Based in the Riverside / Inland Empire area (or willing to relocate) • Valid driver's license and authorization to work in the U.S. • Level II: ~2+ years maintaining industrial automation, robotics, conveyors, packaging equipment, AGVs/AMRs, CNC, or similar electromechanical systems • Level III: ~5+ years, with a track record of leading the toughest diagnostics, owning root-cause investigations independently, and being the person peers escalate to

🏖️ Benefits

• fully employer-covered health insurance • managed 401(k) • regular in-office meals • unlimited PTO • holidays • social events • collaborative, low-ego work culture