Family Support Specialist, Spanish-speaking

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Tutor Me LA LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

Education

Tutor Me LA LLC is an educational services provider specializing in personalized tutoring programs aimed at fostering academic and social-emotional development in students. The company offers both in-person and virtual instruction tailored to the needs of school districts, parents, and tutors. With a research-based approach, Tutor Me Education emphasizes high-quality instruction, data-driven personalization, and integration within school curricula to improve learning outcomes. They serve K-12 education across all subjects, providing high-dosage tutoring, professional development for parents, and support for special education needs. Their services are trusted by over 150 school districts, delivering over a million hours of live tutoring annually.

📋 Description

• Call every new referral to document student learning gaps, specific needs, availability, etc. • Immediately update the internal Job Board with student profiles so the matching team has the data needed to source the right tutor • Confirm the tutor and family have exchanged contact info and that a recurring weekly schedule is officially established • Send standardized SMS/Email surveys to parents within 24 hours of the first session to confirm satisfaction and lock in the match • Audit attendance daily to ensure tutors and students are meeting weekly; initiate immediate inquiries with the family if a session is missed • Call families with waning attendance (2+ consecutive missed sessions) to troubleshoot scheduling conflicts or tutor friction • Flag and follow-up tutor change requests to ensure students don't lose momentum during a transition • Compare authorized hours vs. actual hours for every student; call parents of under-utilizing students to encourage session booking and protect contract value • Scrub potential leads through the sales pipeline • Conduct outbound outreach to lost leads or those who previously expressed interest but never started the program • Proactively conduct outreach to lists of students referred from district/program partners • Monitor and respond to all incoming Close tasks and messages to maintain the communication standard • Resolve scheduling, communication, or technical hurdles the moment they arise to prevent session cancellations • Act as the primary point of contact to ensure 100% of family queries and concerns are addressed within the business day. • Execute the scheduled cadence of weekly, bi-weekly, and monthly check-ins with families. • Identify schedule changes or attendance red flags and assign follow-up tasks to the relevant team members. • Update and scrub family-related data in program databases to ensure accuracy. • Verify data accuracy for internal KPIs and external partner/district reporting to ensure billing compliance.

🎯 Requirements

• Strong time management, planning, and prioritization skills. • Proven ability to organize, coordinate, and successfully manage multiple responsibilities in a fast-paced environment. • Demonstrates a professional, positive, and approachable demeanor. • Able to effectively prioritize and focus on key objectives in a dynamic environment where priorities may shift over time. • Excellent written and verbal communication skills, particularly in virtual and remote work environments. • Proficient in utilizing a variety of communication channels, including in-person meetings, telephone, email, and video conferencing platforms. • Skilled at building engagement, rapport, and trust in virtual relationships with customers, colleagues, and stakeholders. • Collaborative team player who works effectively with diverse individuals and cross-functional teams. • Demonstrates learning agility and adaptability, readily adjusting behaviors and approaches to meet evolving business needs. • Quick to learn and apply new skills, tools, and processes as required. • Proven ability to develop, manage, and strengthen virtual relationships with customers, employees, and external partners, including local schools and community organizations. • Experience managing and supporting remote educators and distributed teams. • Self-motivated and capable of working independently with minimal supervision. • Comfortable navigating ambiguity and adapting to changing circumstances. • Bachelor’s degree required. • Minimum of 2–3 years of progressive professional experience demonstrating increasing levels of responsibility and career growth. • Experience working in a remote operations environment and collaborating with virtual teams. • Bilingual proficiency in English and Spanish is highly preferred. • Strong knowledge of the K–12 education sector, including Special Education (IEP/504) and/or Foster, Homeless, and Youth (FHY) populations, is highly preferred. • Proficient in Microsoft Office Suite and Google Workspace applications.

🏖️ Benefits

• Fully Remote! • PTO • Etc.