CX Support Agent – Level 1

Job not on LinkedIn

🕒 June 22

🇵🇭 Philippines – Remote

💵 $1k - $1.3k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 42%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Urrly

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Urrly is a healthcare recruitment agency that combines the expertise of healthcare recruiters, data scientists, and AI agents to help healthcare innovators secure exceptional talent quickly and affordably. Specializing in Recruitment-as-a-Service (RaaS) and Recruitment Process Outsourcing (RPO), Urrly streamlines the hiring process for U. S. healthcare companies by significantly reducing time-to-fill and cost-per-hire metrics. The company utilizes AI technology to automate administrative tasks and connect clients with top-tier candidates, providing a budget-friendly alternative to traditional recruiting agencies. Urrly's services cater to forward-thinking healthcare organizations looking to enhance their talent acquisition processes.

📋 Description

• Monitor and manage Level 1 support requests during assigned coverage hours • Respond to customer questions through chat, email, phone, and screen-sharing sessions • Troubleshoot software, account, workflow, and usage-related questions • Explain product usage in clear, simple language • Escalate complex issues to Level 2, product, data, or technical teams • Process account changes, upgrades, downgrades, and general company inquiries when assigned • Maintain clear, empathetic, and accurate written communication • Stay engaged during shifts and contribute to team check-ins, handoffs, and support coverage • Complete a video interview with Urrly; strongest candidates may complete a practical assessment

🎯 Requirements

• Full professional English fluency, written and verbal • Prior customer support, help desk, BPO, SaaS, software, or technical support experience • Strong written communication, grammar, clarity, and attention to detail • Patience and empathy when supporting users with different levels of technical confidence • Ability to simplify software questions and explain steps clearly • Comfort with support tools such as Intercom, HubSpot, Zendesk, Freshdesk, or similar systems • Strong organization, time management, follow-through, and prioritization • Ability to work independently from home while staying active in team communication • Reliable remote-work setup and stable internet • Candidates must be based in the Philippines • Ability to work either the EMEA shift (9:00 AM to 5:00 PM UTC) or AMER shift (5:00 PM to 1:00 AM UTC) • Experience supporting SaaS or software products (nice to have) • Experience with Intercom or HubSpot (nice to have) • Experience supporting nonprofit, volunteer-management, CRM, scheduling, training, communications, or compliance software (nice to have) • Experience using response time, resolution quality, customer satisfaction, ticket volume, or escalation rate metrics (nice to have) • Prior remote work experience with North American, UK, European, or Australian customers (nice to have)

🏖️ Benefits

• Remote work • Opportunities for growth as the team scales • Video interview process • Practical assessment for strongest candidates

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