Customer Support Representative II

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Sinch

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔌 API

📡 Telecommunications

🤝 B2B

💰 $48.8M Post-IPO Debt - Sinch on 2024-09

API • Telecommunications • B2B

Sinch is a global communications platform (CPaaS) that provides APIs and applications for messaging, voice, email, verification, and conversational AI, along with network connectivity and telco services. It enables businesses to run marketing campaigns, send notifications and alerts, verify identities, and support customers across SMS, RCS, WhatsApp, email, and voice channels, backed by large-scale operator connections and infrastructure. Sinch serves enterprises and communication providers with scalable, secure messaging and voice infrastructure and developer-focused APIs and tools.

📋 Description

• Be the first point of contact for our online chat service. • Build sustainable relationships of trust through open and interactive communication. • Provide accurate, valid and complete information by using the right processes/tools. • Resolve product and service problems by clarifying the customer's complaint. You'll determine the cause of the problem and provide a suitable solution. Plus, you'll follow up to ensure the resolution. • Engage in continuous learning as provided by CS to ensure you remain up to date, and your knowledge remains consistent with that required to service our customers. • Participate in other tasks as required. • Meet set KPIs. Including CSAT and QA requirements. • Embrace and demonstrate the Sinch Values.

🎯 Requirements

• Proven history of providing exceptional customer support. • Ability to multi-task, prioritise and manage time effectively. • Critical thinker and problem-solver. • Familiarity with CRM systems/Online Chat environments and best practices is beneficial. • Exceptional written and verbal communication skills.

🏖️ Benefits

• Remote working (Sinch Philippines) • A day off for your birthday • Additional vacation leaves as per employee handbook • Health Insurance benefits • Home internet allowance • Access to our Employee Assistance Program