Customer Service Associate

🕒 May 19

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 65%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.

📋 Description

• Deliver exceptional customer service • Provide customer support through email, chat, phone, and other platforms • Work in voice, non-voice, or blended customer support programs • Collaborate with peers, supervisors, and management to achieve corporate and client goals • Make decisions and take action using sound reasoning and independent judgment • Work assigned weekend and holiday shifts as needed • Complete required initial training • Work remotely while being assigned to a designated Ubiquity site for administrative purposes • Support headcount reporting and tracking, company swag distribution, and business continuity planning

🎯 Requirements

• Proven customer service experience in the BPO industry • At least 1-year BPO experience • Excellent oral and written communication skills • Ability to provide customer support over email, chat, phone, and other platforms • Ability to work in a fast-paced environment • Flexible and willing to be assigned to voice, non-voice, or blended programs • Knowledge of Microsoft Office applications with average MS Excel skills • Ability to convey information effectively • Willingness to take part in required initial training • Excellent problem-solving skills • Flexibility to work multiple shifts during weekends or holidays • Excellent organizational skills and attention to detail • Ability to work with minimal supervision • Some analytical skills • Some technical abilities • Empathy, listening skills, and a courteous attitude • Independent judgment and sound reasoning for decision-making • Ability to collaborate with peers, supervisors, and management • Ability to adapt to a changing work environment

🏖️ Benefits

• Fully remote work-from-home arrangement • Positive, encouraging and performance-driven culture • Opportunities for growth • Work-from-Home PLUS model • Established organization and supportive remote-team processes • Company swag distribution