Peak Support
1001 - 5000 employees
Founded 2015
🤝 B2B
🏢 Enterprise
B2B • Enterprise
Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.
Customer Service Associate
🕒 May 19
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Peak Support
1001 - 5000 employees
Founded 2015
🤝 B2B
🏢 Enterprise
B2B • Enterprise
Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.
📋 Description
• Deliver exceptional customer service and support to clients • Handle inquiries across multiple platforms (email, chat, phone) • Collaborate with team members for effective service delivery • Participate in required initial training • Adapt to changing work requirements
🎯 Requirements
• Proven customer service experience in the BPO industry • Excellent oral and written communication skills • Ability to provide customer support over various platforms (email, chat, phone, etc.) • Flexible and willing to be assigned in a voice, non-voice or blended programs • Knowledgeable about Microsoft Office applications with Average MS Excel Skills • Excellent problem solving skills • Flexibility to work multiple shifts during the weekends or on holiday. • Excellent organizational skills and attention to detail. • Can work with minimal supervision
🏖️ Benefits
• Exceptional service to clients • Positive and encouraging work culture • Opportunities for growth • Work-from-home convenience • Performance-driven culture
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