Customer Service Associate

🕒 May 19

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

📋 Description

• Deliver exceptional customer service • Provide customer support through email, chat, phone, and other platforms • Work in voice, non-voice, or blended customer support programs • Collaborate with peers, supervisors, and management to achieve corporate and client goals • Make decisions and take action using sound reasoning and independent judgment • Work effectively in a fast-paced and changing environment • Complete required initial training • Work multiple shifts during weekends or holidays • Operate under Peak Support’s Work-from-Home PLUS model • Be assigned to a designated Ubiquity site based on address for administrative purposes only, including headcount tracking, company swag distribution, and business continuity planning; assignment does not require onsite work or indicate return to office

🎯 Requirements

• Proven customer service experience in the BPO industry • At least 1-year BPO experience • Excellent oral and written communication skills • Ability to provide customer support via email, chat, phone, and other platforms • Ability to work in a fast-paced environment • Flexibility to work in voice, non-voice, or blended programs • Knowledge of Microsoft Office applications • Average MS Excel skills • Ability to convey information effectively • Willingness to participate in required initial training • Excellent problem-solving skills • Flexibility to work multiple shifts during weekends or holidays • Excellent organizational skills and attention to detail • Ability to work with minimal supervision • Some analytical skills • Some technical abilities • Empathy, listening skills, and a courteous attitude • Independent judgment and sound reasoning for decision-making • Ability to collaborate with peers, supervisors, and management • Ability to adapt to a changing work environment • Must be based in the Philippines

🏖️ Benefits

• Fully remote work arrangement • Work-from-home convenience • Exceptional team environment • Opportunities for growth • Positive, encouraging and performance-driven culture • Required initial training • Company swag distribution