Peak Support
1001 - 5000 employees
🤝 B2B
☁️ SaaS
🛍️ eCommerce
B2B • SaaS • eCommerce
Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.
Customer Service Associate
🕒 May 19
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Peak Support
1001 - 5000 employees
🤝 B2B
☁️ SaaS
🛍️ eCommerce
B2B • SaaS • eCommerce
Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.
📋 Description
• Deliver exceptional customer service over various platforms (email, chat, phone, etc.) • Provide customer support and resolve customer inquiries in a fast-paced environment • Participate in required initial training and adapt to work in voice, non-voice or blended programs
🎯 Requirements
• At least 1-year BPO experience • Empathy, listening skills, and a courteous attitude to focus on providing quality customer service. • Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment. • Excellent oral and written communication skills. • Collaborates with peers, supervisors, and management to achieve corporate and client goals. • Able to adapt to a changing work environment
🏖️ Benefits
• Health insurance • Flexible work arrangements • Professional development opportunities • Remote work options
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