Customer Service Representative

Job not on LinkedIn

🕒 May 15

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Women in Aviation International

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1994

🚀 Aerospace

🤝 Non-profit

📚 Education

Aerospace • Non-profit • Education

Women in Aviation International is the largest nonprofit in the world dedicated to increasing the number of women in all areas of aviation. It provides a platform for networking, mentorship, and professional development through events like the annual Women in Aviation International Conference. The organization offers scholarships, educational resources, and community chapters to support women pursuing careers in aviation and aerospace. With over 20,000 members, it aims to inspire and empower women of all ages to excel in these fields.

📋 Description

• Handle all customer communication through online marketplaces, and phone calls. • Ensure customer satisfaction by addressing and resolving customer concerns promptly. • Provide product information as need. • Recommend products when necessary. • Conduct research to solve shipping issues. • Monitor marketplace returns. • Monitor and respond to marketplace claims and disputes. • Maintain a comprehensive understanding of all company products and related systems/sales platforms. • Maintain a comprehensive understanding of customer service and marketplace guidelines. • Adhere to customer service guidelines to meet company standards and comply with metrics. • Data entry as needed to create RMAs. • Handle cancellations and refunds as needed. • Uphold a high level of professionalism. • Promote a collaborative work environment, encouraging effective communication and cross-training initiatives to enhance team productivity, versatility, and skill development. • Undertakes additional responsibilities and tasks as directed by management.

🎯 Requirements

• High School Diploma or an equivalent qualification; or an equivalent combination of education and experience; Bachelor's Degree Preferred. • 2+ years’ experience in a call center customer service environment. • Channel advisor experience preferred. • Knowledge of automotive aftermarket and other vehicle components a plus. • Knowledge of Infor LN (BAAN) a plus. • Demonstrates strong problem-solving abilities. • Capable of following instructions and responding to management direction. • Detail-oriented and able to handle multiple tasks simultaneously. • Exhibits experience working collaboratively in a team environment. • Possesses strong verbal and written communication skills. • Ability to speak and read English is preferred. • Must be able to learn and adapt to changes quickly.