Playbook
11 - 50 employees
Founded 2017
☁️ SaaS
🧘 Wellness
🤝 B2B
💰 $7M Series A - Playbook on 2023-03
SaaS • Wellness • B2B
Playbook is a software platform that enables fitness creators, trainers, and wellness professionals to build, brand, and monetize their own subscription apps and one-time purchase programs. It provides ready-made content templates (classes, clips, Tabata, running, livestreams), community and messaging tools, progress tracking and CRM, analytics, and launch support so creators can scale recurring revenue with minimal setup and no upfront cost. Playbook emphasizes creator ownership, transparent economics (80/20 revenue split), content protection, and tools to grow and retain customers.
Customer Support Representative
🕒 May 13
🇵🇭 Philippines – Remote
💵 $20k - $35k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
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Playbook
11 - 50 employees
Founded 2017
☁️ SaaS
🧘 Wellness
🤝 B2B
💰 $7M Series A - Playbook on 2023-03
SaaS • Wellness • B2B
Playbook is a software platform that enables fitness creators, trainers, and wellness professionals to build, brand, and monetize their own subscription apps and one-time purchase programs. It provides ready-made content templates (classes, clips, Tabata, running, livestreams), community and messaging tools, progress tracking and CRM, analytics, and launch support so creators can scale recurring revenue with minimal setup and no upfront cost. Playbook emphasizes creator ownership, transparent economics (80/20 revenue split), content protection, and tools to grow and retain customers.
📋 Description
• Respond to and resolve customer support tickets via Intercom • Assist with credit card dispute resolution and fraud investigations • Maintain and improve help center articles and internal support documentation • Support product launches and new feature rollouts with user education and in-product messaging • Collaborate with the broader team on escalations to Product and Engineering
🎯 Requirements
• 2–5 years of customer support experience, ideally at a SaaS or marketplace company • Strong written English proficiency — clear, warm, and efficient • Comfortable working independently in a remote, async-first environment • Detail-oriented, especially when handling billing disputes, fraud cases, or other sensitive customer issues • Familiarity with Intercom or similar support tooling is a plus • Genuine interest in the fitness/creator space is a bonus
🏖️ Benefits
• Competitive compensation for the region with room to grow as Playbook scales
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