CloudTalk
201 - 500 employees
📡 Telecommunications
☁️ SaaS
🤝 B2B
Telecommunications • SaaS • B2B
CloudTalk is an integrated AI business calling software platform that enhances communication for sales and support teams around the globe. It offers features such as power dialing, SMS and WhatsApp integration, call routing, analytics, and CRM integration to optimize customer interactions and streamline operations. With a focus on providing seamless and reliable communication through local numbers in over 160 countries, CloudTalk is designed to empower companies with AI-powered tools and analytics, improving outreach and efficiency for revenue teams.
Customer Support Representative
🕒 May 3
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CloudTalk
201 - 500 employees
📡 Telecommunications
☁️ SaaS
🤝 B2B
Telecommunications • SaaS • B2B
CloudTalk is an integrated AI business calling software platform that enhances communication for sales and support teams around the globe. It offers features such as power dialing, SMS and WhatsApp integration, call routing, analytics, and CRM integration to optimize customer interactions and streamline operations. With a focus on providing seamless and reliable communication through local numbers in over 160 countries, CloudTalk is designed to empower companies with AI-powered tools and analytics, improving outreach and efficiency for revenue teams.
📋 Description
• Provide top-tier technical support via chat and email • Investigate call flows, connectivity problems, audio quality issues, device setups, and configuration errors • Diagnose VOIP-related problems (latency, jitter, firewalls, ISP behaviours, etc.) • Inspect logs, replicate issues, and gather data for deeper analysis • Handle a high volume of conversations with accuracy and focus • Document troubleshooting steps and contribute to our knowledge base • Represent CloudTalk with empathy, clear communication, and ownership
🎯 Requirements
• No previous VOIP experience required – we'll teach you everything • Basic computer troubleshooting skills • Comfortable navigating system settings • Enjoy understanding how things work • Ability to dig into logs, connection tests, or edge cases • Clear English communication (C1) • Spanish is a plus
🏖️ Benefits
• 1-1 Coaching sessions with our resident communications advisor • Learning and Development Budget • Unlimited Paid Time Off • Volunteering Days • MacBook for work • Recharge Fridays once per quarter • Multisport Card • Referral bonuses • Virtual & physical team buildings • Company merchandise
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