Senior Client Support Specialist

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🕒 May 1

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SMA Support Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🤝 B2B

📡 Telecommunications

B2B • Telecommunications

SMA Support Services is a BPO and virtual assistant/call center provider that specializes in outsourcing operational tasks for home remodeling and restoration companies. They offer tailored services including 24/7 inbound and outbound call handling, virtual assistants for administrative work, insurance workflow management for roofers, accounting and operations support, process audits, and implementation assistance to help contractors scale. The company emphasizes quality through continual training, dedicated QA, and industry-specific expertise for roofing, siding, windows, solar, kitchens, and other home improvement trades.

📋 Description

• Provide client support • Address client inquiries and issues in a timely manner • Collaborate with internal teams to escalate complex issues

🎯 Requirements

• A minimum of five (5) years of experience in a BPO setup • 2 years or more SME, Assistant Coach, or assistant Team Lead experience is PLUS • Excellent English communication and multitasking skills • Preferably with a background in Customer Service • Knowledge/skills/experience with pulling and presenting reports • Appointment setting experience is a plus • Willing to work graveyard and can start training immediately • Has an existing home office setup with a conducive work environment • Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functional camera, noise-canceling headset, and dual monitor • A stable internet connection with at least 25 Mbps upload and download • Back-up power and internet is required

🏖️ Benefits

• Work-from-home setup • Long-term/full-time position • Competitive pay is at 37,999 gross • 5,000 Client Deployment Allowance • Pay begins on day 1 of training • Enjoy benefits valued at 324,000 pesos annually • HMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at ₱100,000 Maximum Benefit Limit • Loyalty Investment Fund: We set aside savings for you—withdraw after 5 years, with more perks at your 10th year. • Pag-IBIG MP2 Savings Program: Where the company will contribute monthly to your MP2 account! • Memorial Plan Coverage: St. Peter Memorial Plan granted after regularization • Work-life balance benefit: 15 annual paid leaves for regular employees to rest, recharge, and enjoy personal time. • Attendance and performance-based incentives: Get up to 142,000 pesos worth of performance-based incentives annually • Perfect Attendance KPI Superstars Shoutout Incentive • Referral Incentive • QA Rockstar • C3 Champions Client Obs Incentive • Quarterly In-person Team-Buildings • Annual Company Outing - A yearly team adventure to unwind and celebrate together • Career Advancement Opportunities