Customer Support – Card Services, Crypto Focus

🕒 April 28

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Extend Your Team

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Extend Your Team is a staffing and managed-services firm that builds experienced virtual assistant and remote operations teams for high-growth companies. They use a proprietary vetting system to place full-time, autonomous professionals (executive assistants, customer support reps, bookkeepers, accountants) who integrate with client workflows to drive execution, reduce overhead, and scale operations quickly. Extend Your Team serves VC-backed startups, mid-market firms and enterprises across industries such as fintech, insurance, mortgage, and financial services, emphasizing measurable ROI and rapid, strategic hiring.

📋 Description

• Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools. • Educating cardholders on Aven's Bitcoin-backed card features, including LTV (Loan-to-Value) monitoring and collateral management. • Documenting & logging issues (as well as customer compliments & complaints). • Working with customers to help them go through our application flow, including the Bitcoin deposit and vaulting process. • Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems. • Communicating critical account updates to users, such as Margin Call alerts or Liquidation warnings, with empathy and technical clarity.

🎯 Requirements

• At least 2 years of experience in a US-based financial services account, specifically handling credit card services or loan processing. • Minimum of 1 year of professional experience in a cryptocurrency-related role (Support, Operations, or Compliance) is required. • Strong fundamental understanding of Bitcoin, digital asset custody (e.g., BitGo), and the mechanics of asset-backed lending. • Ability to explain complex concepts such as "Superposition," "Margin Calls," and "LTV Ratios" to a non-technical audience. • Superb communication, collaboration, and problem-solving skills. • Proficiency, speed, and accuracy in written communication. • Fluency, clarity, and good diction in English. • Great organizational skills & time management abilities. • Experience using customer communication tools (ZenDesk), Google Drive, and internal CRM systems. • Detail-Oriented - accuracy is critical when dealing with volatile digital assets and financial transactions. • Bachelor's Degree or comparable work experience in financial services. • Flexibility to work US Pacific time (10 AM to 7 PM).