Customer Experience Specialist
🕒 April 16
🇵🇭 Philippines – Remote
💵 $18k - $25k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
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📋 Description
• Handle complex customer issues across banking, credit, and payments • Guide VIP and high-revenue accounts through multi-step processes • Coordinate with engineering, underwriting, risk, and compliance teams to resolve issues • Create and update documentation when encountering process gaps
🎯 Requirements
• 2+ years in fintech or financial services customer support • Fluent English (written and spoken at a professional level) • Experience with Zendesk, Salesforce, or similar CRM tools • Availability to work nights and weekends (US business hours)
🏖️ Benefits
• Premium, white-glove service • High ownership • Autonomous problem-solving
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