Customer Service Representative

🕒 April 30

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InteLogix

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1957

🤝 B2B

💸 Finance

B2B • Finance • Customer Experience

InteLogix is a company that specializes in providing Customer Experience as a Service (CXaaS) and accounts receivable management (ARM) services. With a focus on optimizing customer interactions and enhancing brand reputations, InteLogix utilizes a combination of human-driven and digitally enabled solutions to support its clients. They emphasize long-term partnerships and have built relationships with clients across various industries through dedicated and empathetic service.

📋 Description

• Serve as the primary point of contact for customers via chat • Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions • Maintain a thorough understanding of products, services, and policies to effectively assist customers • Accurately document customer interactions and transactions across all tools/platforms • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary • Strive to exceed customer satisfaction goals and performance metrics • Continuously seek opportunities to improve the customer experience and streamline processes • Stay updated on product knowledge and industry trends to better assist customers • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

🎯 Requirements

• High School Diploma or equivalent • Has BYOD (Bring your own device) capability • Good communication skills • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

🏖️ Benefits

• Paid Training • HMO and Group Life Insurance • Paid Time Off • Referral Program • Career Advancement