Customer Support, Order Management Specialist

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🕒 April 28

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OutsourcedIn

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛍️ eCommerce

🤝 B2B

eCommerce • B2B

OutsourcedIn is a turnkey e-commerce solutions provider that helps manufacturers and brand owners sell direct-to-consumer while integrating with their existing ERP/CMS. The company offers a closed-loop platform with fast implementation, feed and retail API management, data capture and SEO optimization, plus design, marketing, IT consulting, and fully supported warehousing/3PL and fulfillment services. OutsourcedIn positions itself to give brands control over digital commerce, increase profitability, and expand into marketplaces without replacing internal systems.

📋 Description

• Respond to product enquiries via phone, email, and online channels • Support after-hours customer enquiries as needed • Provide after-sales support and resolve customer concerns • Assist customers with product questions and recommendations • Process customer orders accurately and efficiently • Manage order tracking and provide shipment updates • Coordinate delivery scheduling and customer communication • Support issue resolution relating to orders, returns, and fulfilment • Ensure a seamless customer journey from enquiry through delivery • Handle escalations professionally and maintain customer satisfaction • Support continuous improvements in customer service processes

🎯 Requirements

• 2–3 years supporting Australian customers • Experience in customer support, order management, or e-commerce support • Superior written and verbal English communication skills • Strong attention to detail and customer-first mindset • Ability to work independently in a remote environment • Genuine interest in fitness / weight training / gym equipment (important) • Must be able to demonstrate basic knowledge of gym equipment during interview • Systems & Tools CRM / Customer Support Platforms • Order Management Systems • E-commerce Platforms (preferred) • Microsoft Office / Google Workspace

🏖️ Benefits

• Work From Home