Customer Service Representative – Hospitality, Guest Support

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🕒 May 12

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TruPorch Homes

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1 - 10 employees

TruPorch Homes is a real estate firm that drives profitability for owners by providing great service to our customers.

📋 Description

• You will be the voice and face of our brand. • Handle the guest journey from inquiry to checkout, acting as a "Digital Concierge." • Handle inbound calls (via VoIP) and messages (Airbnb, Vrbo, Booking.com) with warmth, perfect grammar, and professional etiquette. • Swiftly resolve guest issues (e.g., smart lock trouble, Wi-Fi issues, heating/cooling) by troubleshooting or dispatching our ground team. • Act as the central hub between guests and our cleaners/maintenance staff to ensure properties are perfect for every arrival. • Assist with reservation modifications and follow up with guests to secure 5-star reviews.

🎯 Requirements

• Customer Service Pros & Driven Graduates: We welcome applicants with prior customer service experience. • Open to All Degrees: Graduates of ANY course are welcome to apply, provided you have a natural knack for talking to people and making them feel valued. • Grace Under Pressure: You know how to keep your cool. • Communication Mastery: You possess a neutral English accent for phone calls and near-native written English for messaging. • Tech-Savvy: You can navigate multiple browser tabs, learn new software (PMS, Slack, Airtable) quickly, and type fast. • Reliability: You are disciplined enough to work from home without supervision. • Technical Requirements (Non-Negotiable): Internet: Reliable Fiber connection (Minimum 25 Mbps download/upload) with a backup connection plan. Hardware: A working PC/Laptop capable of handling VoIP calls and a noise-canceling headset. Environment: A dedicated, quiet home office space. (No background noise during shift).

🏖️ Benefits

• 100% Remote: Work from the comfort of your home. • Stable Career: We are looking for long-term team members, not temporary freelancers. • Supportive Team: We provide training and treat our remote team with the same respect as our local team.