Customer Service Representative – Freshdesk

🕒 May 1

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Respond to customer inquiries via phone, email, chat, and SMS • Handle Tier 1 support tasks including WISMO, order changes, refunds, and basic queries • Provide accurate product and service information • Resolve customer issues efficiently and follow up to ensure satisfaction • Document all customer interactions accurately in the organization’s CRM • Support future AI deflection strategies through detailed documentation and process support • Collaborate with other departments to achieve customer success • Meet or exceed KPI performance targets while following company policies

🎯 Requirements

• Previous customer service experience or an equivalent background • C1 Communications level is a hard requirement • Natural and neutral accent • Proficient in using computers and various software applications • Hands-on experience with Freshdesk and Vonage (or similar tools) is required • Previous experience with a CRM is preferred • Familiarity or interest in motorcycles is a nice to have • Empathetic, professional, and customer-focused approach • Ability to resolve issues in a timely and efficient manner • Ability to continuously improve product, service, and process knowledge through training • Must be available Monday–Friday, 9 AM–5 PM EST (night shift in the Philippines) • Bring-Your-Own Device (BYOD)

🏖️ Benefits

• Competitive Compensation • government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO starting on Day 1 • Paid time off + birthday leave • Opportunities for skills training and personal and professional development • Remote work setup • BYOD equipment arrangement