Sales Customer Service Representative – Dayshift

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Twoconnect

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

👥 HR Tech

🤝 B2B

🏪 Marketplace

HR Tech • B2B • Marketplace

Twoconnect is an outsourcing service provider specializing in tailored and scalable offshore staffing solutions for businesses in Australia and New Zealand. They offer expert HR consulting, talent sourcing, onboarding, and performance management to help companies build dedicated offshore teams in various industries, including accounting, IT, healthcare, and retail. With a focus on long-term partnerships, Twoconnect streamlines the recruitment and management of remote staff to enhance operational efficiencies and reduce costs.

📋 Description

• Serve as the primary point of contact for customer enquiries, related to products, claims, service and sales. • Triage customer queries by assessing urgency, identifying root causes, and routing issues to the appropriate teams, ideally resolving them at first contact where possible. • Respond to customer queries via phone, email, and converse in a friendly, professional manner. • Build rapport with customers to understand their needs and recommend suitable products, services, or upgrades. • Identify opportunities to upsell and cross-sell relevant products and services based on customer needs and purchase history. • Leverage the company’s systems and tools to meet sales targets within established service times. • Educate customers about promotions, new product launches, and bundle offerings to enhance sales. • Follow up on leads generated on the website. • Identify sales opportunities from existing clients' quotes within 4-6 running campaigns. • Work across multiple brands effectively with adaptability and flexibility. • Inform management of potential areas for growth in product, service, and education sales. • Coordinate with internal teams to resolve customer concerns and improve service delivery. • Maintain up-to-date knowledge of company products, services, and policies. • Document customer interactions and feedback to support continuous service improvement. • Provide coaching and mentoring opportunities to other members of the sales & customer support team. • Other role-specific duties as they arise.

🎯 Requirements

• A bachelor's degree in Business, Communications, or a related field is preferred. • 3-5 + years of proven experience in a Sales & Customer Service environment with excellent verbal and written communication skills. • Demonstrated ability to identify and meet customer needs through effective sales techniques. • Ability to handle high volume multiple inquiries simultaneously and prioritise effectively. • Proficiency in CRM software and Microsoft Office Suite. • Strong attention to detail and ability to work independently. • Ability to learn new information (product and company information).

🏖️ Benefits

• Work from home • Monday–Wednesday: 10:30 AM – 7:30 PM PHT (*adjustments will be made for daylight saving time*) • Saturday–Sunday: 6:00 AM – 3:00 PM PHT • Rest Day: Thursday & Friday • HMO with 2 free dependents and medical reimbursements • Government-mandated benefits • Opportunities to work with leading companies in Australia and beyond • Training programmes for career development • Engaging company outings, team activities and wellness sessions • Supportive, inclusive culture • Dedicated managers focused on your growth and success