Customer Service, Order Management Specialist

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Hire Overseas

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🤝 B2B

🎯 Recruiter

☁️ SaaS

B2B • Recruitment • SaaS

Hire Overseas is a recruitment agency that specializes in connecting businesses with top-tier overseas talent. By focusing on a range of roles from technical and design fields to marketing and administrative support, Hire Overseas aims to streamline operations and boost productivity for its clients while offering significant cost savings. The company prioritizes quality by accepting less than 1% of global hires, ensuring that only exceptional candidates are placed in various remote positions.

📋 Description

• Own inbound customer communication, order processing, sales support, and issue resolution for a fast-moving wholesale distribution business • Be the primary point of contact for customers, ensuring accuracy and order progress from first inquiry through final delivery • Monitor company inboxes continuously and respond promptly and professionally to customer communications • Accurately enter all regular and special-order items into the order management system and verify all details before releasing any order • Process all orders on time, deliver accurate ETAs and updates, and resolve customer issues from start to finish • Assist sales representatives with pricing and order clarification, managing quotes with accuracy and speed • Create and maintain customer accounts and provide excellent support through various channels

🎯 Requirements

• Experience in customer service, order management, or sales support in a wholesale, distribution, or supply chain environment • Strong attention to detail with a genuine zero-error mindset on order entry and processing • Comfortable managing a high volume of emails, orders, and customer requests simultaneously without losing accuracy • Proficient with order management systems, CRM tools, or similar platforms • Strong written and verbal English communication skills • Proactive communicator who flags issues, delays, or concerns before they become problems • High sense of ownership and accountability with the ability to resolve issues end to end without being followed up

🏖️ Benefits

• Paid Time Off in accordance with company policy • Observance of Holidays per company guidelines • 100% remote setup so you can work wherever you're most productive • This role requires availability during US business hours • High-ownership role with direct impact on customer satisfaction, order accuracy, and operational efficiency