AI Voice Support Specialist

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Ylopo

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏠 Real Estate

Real Estate • AI • Marketing

Ylopo is a digital marketing platform specializing in AI-driven lead generation, follow-up, and database management tailored for real estate agents. The platform offers tools like AI Text + Voice, dynamic video ads, branded websites, and CRM integration to help real estate professionals generate and nurture leads efficiently. Ylopo's suite of features aims to bring buyers and sellers back to custom sites and maximize clients' success in closing deals. It also integrates seamlessly with CRMs and offers transparency on budget spending through its Mission Control dashboard.

📋 Description

• Support clients on AI Voice accurately and timely • Configure AI Voice on client’s behalf • Communicate with clients via zoom video, text, call, and/or email as needed to ensure a positive experience • Serve as Subject Matter Expert for AI Voice product • Meet all KPIs, including setup time and AI Voice accounts sent live • Maintain satisfactory standards of training and undertake such training and development as reasonably required by the company • The AI Voice Support Specialist acts as a subject matter expert, guiding clients through the AI Voice implementation process and supporting them throughout their lifecycle, including having retention conversations when needed.

🎯 Requirements

• Previous experience in a support, training, customer service, or sales role • Professional manner, Positive demeanor, trustworthy character • Consistent work habits and strong work ethic • Strong organizational skills and attention to detail • Ability to multitask, and work independently toward deadlines • Strong written and verbal communication skills, ability to work well in a small group setting • Ability to take the initiative and see projects and tasks through to completion • Ability to understand and convey detailed information about the various processes required for different account changes • Understanding of real estate and the real estate profession a plus, but not necessary

🏖️ Benefits

• a commitment to personal development, • guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company, • excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts, • team building events, team lunches/ happy hours, and other company wide events • a supportive, caring environment dedicated to continuous learning and growth.