Customer Support Specialist

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Givebutter

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 Non-profit

💳 Fintech

💰 $7M Seed Round on 2022-06

Non-profit • Software • Fintech

Givebutter is a leading software platform designed for nonprofits to streamline their fundraising, donor management, and marketing efforts. The platform offers a wide array of tools including donation forms, fundraising pages, events, auctions, and a built-in CRM to manage donors effectively. Known for its ease of use, Givebutter provides advanced features such as automation, analytics, and marketing tools to enhance productivity and engagement. It is rated as one of the top fundraising and donor management platforms, catering primarily to nonprofits seeking powerful and cost-effective solutions.

📋 Description

• Respond to queries from users in a timely and accurate way via live chat and email • Follow up with unresponsive users and leads to ensure their questions are resolved • Proactively identify user needs and help customers implement specific features • Analyze product malfunctions (for example, by testing different scenarios or impersonating users) and report them • Gather user feedback, feature requests, and workarounds, and proactively suggest improvements • Be empathetic and a great problem-solver, even when handling multiple conversations at the same time

🎯 Requirements

• 5+ years of experience as a Live Chat Support Specialist in the tech industry • 2+ years of remote experience • Experience handling multiple incoming chat requests simultaneously • High adaptability and positive attitude in a dynamic environment • Experience using help desk software and remote tools (i.e. Intercom, Slack, Notion) • Excellent written and verbal communication skills in English • Agents must provide their own computer and stable internet connection (2nd monitor recommended).

🏖️ Benefits

• Remote Work: Work from anywhere. Must be a citizen of the Philippines for this role. • Job Security: Employed full-time by Givebutter via an EOR called Deel. • Health Insurance: We offer HMO medical insurance covered 100% for employees. • Holiday Pay: Givebutter Chat Support is open 24/7. We honor all PH labor laws regarding holiday pay, overtime, and shift differentials. • Performance Bonuses • PTO: Generous annual PTO allowance. • Additional annual leaves: Bereavement: 5 days, Maternity: 105 days, Paternity: 30 days, Adoption: 60 days, Domestic Violence: 10 days • Charitable Giving: Employees are provided a monthly allowance of up to $50 USD/month to any verified nonprofit they wish to support on Givebutter. • Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for.