Customer Service Front Line

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CyberMaxx

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

Cybersecurity • Enterprise • SaaS

CyberMaxx is a company providing tech-enabled security solutions designed to help customers assess, monitor, and manage cyber risks. They specialize in Managed Detection and Response (MDR) services, offering 24x7x365 threat detection and zero-latency response. Their services are tailored for industries such as healthcare, financial services, and government sectors. CyberMaxx aims to strengthen security postures by integrating both offensive and defensive strategies, leveraging a robust ecosystem of technology partners. They are committed to continuously managing cybersecurity threats through proactive threat hunting and providing comprehensive security solutions, including network security, endpoint detection and response, vulnerability risk management, and incident response. CyberMaxx positions itself as an extension of an organization's team, handling baseline security needs, thereby allowing clients to focus on strategic goals. Additionally, they are involved in charitable causes like Defenders For Children, contributing to the defense against cyber threats.

📋 Description

• Serve as the first point of contact for customer support requests • Assist customers with portal access issues, including password resets and login troubleshooting • Escalate unresolved or complex issues to the appropriate internal team • Document all interactions and resolutions in Jira • Maintain consistent coverage across 24-hour shifts, 7 days a week • Support transition of tenants/users to Microsoft 365 Lighthouse • Perform basic EDR troubleshooting • Process and provision access requests for NextCloud, SentinelOne (S1), and Thinkst Elastic

🎯 Requirements

• 3+ years of experience in network security or firewall engineering, preferably in an MSSP/MDR environment • Hands-on experience with enterprise firewall platforms (e.g., Palo Alto, Fortinet, Cisco, Check Point) • Strong understanding of networking fundamentals (TCP/IP, routing, DNS, segmentation) • Intermediate level expertise with static and dynamic routing protocols, such as OSPF, BGP • Intermediate level experience with end-to-end network connectivity troubleshooting • Experience with security operations workflows and incident response • Familiarity with SIEM tools (Splunk, Sentinel, QRadar, etc.) • Experience with VPNs, IDS/IPS, and network traffic analysis • Minimum of 2 years’ experience in IT support role • Experience in technical support and customer service within a BPO company • Minimum of 2 years handling U.S.-based clients/customers • Experience with Jira is required • Strong problem-solving skills and ability to work under pressure • Eagerness to learn and adapt to new technologies • Strong communication skills, both verbal and written

🏖️ Benefits

• Health insurance • Retirement plans • Professional development • Flexible work arrangements