Customer Support Specialist – AI SaaS Platform

🕒 June 2

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Hire Overseas

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🤝 B2B

🎯 Recruiter

☁️ SaaS

B2B • Recruitment • SaaS

Hire Overseas is a recruitment agency that specializes in connecting businesses with top-tier overseas talent. By focusing on a range of roles from technical and design fields to marketing and administrative support, Hire Overseas aims to streamline operations and boost productivity for its clients while offering significant cost savings. The company prioritizes quality by accepting less than 1% of global hires, ensuring that only exceptional candidates are placed in various remote positions.

📋 Description

• Manage and respond to inbound support requests through email and internal tools • Provide clear, empathetic, and accurate responses to technical and non-technical users • Troubleshoot platform issues by reviewing logs, referencing documentation, and reproducing customer scenarios • Escalate complex or urgent issues to product and engineering teams • Support real-time inquiries inside community spaces such as Discord • Identify recurring questions, bugs, and product gaps and document them clearly • Contribute updates to help center articles, troubleshooting guides, and internal documentation • Provide structured feedback to cross-functional teams on customer sentiment and platform usability • Work with engineering, product, and operations teams to close support loops • Share insights that improve onboarding, documentation, and user experience • Help refine internal support systems, workflows, and templates

🎯 Requirements

• 2 to 3 years of experience in customer support, ideally within SaaS or technical environments • Strong written English with a clear, concise, and customer-centered communication style • Ability to manage multiple tickets or conversations without losing accuracy • Comfortable using tools such as Plain, Intercom, Zendesk, or similar support systems • Tech-curious and able to learn APIs, integrations, or workflow systems quickly • Experience supporting developer tools, AI products, or community-based support environments

🏖️ Benefits

• Paid in USD (bi-monthly: 15th and 30th) • Paid Time Off in accordance with company policy • Observance of Holidays per company guidelines • 100% remote setup so you can work wherever you feel most productive • Work inside a forward-thinking AI startup backed by top investors • Opportunity to support a platform at the forefront of voice automation and AI workflows