Remote Support Specialist – Network, Systems, SharePoint, L3

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🕒 May 28

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Nexplay Consulting Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

🤝 B2B

☁️ SaaS

B2B • SaaS • Hospitality

Nexplay Consulting Inc. is Technology Management At Nexplay Consulting Inc. , we specialize in seamless technology management tailored for the hospitality industry. From IT infrastructure to innovative solutions, we ensure your business runs smoothly, letting you focus on delivering exceptional guest experiences. Bespoke Solutions Experience the difference of white-glove IT support with Nexplay. Our bespoke solutions are meticulously tailored to meet your unique needs, delivering personalized service that exceeds expectations and elevates your operations. Leaders in Hospitality As industry leaders in hospitality technology, Nexplay combines decades of expertise with innovative technology solutions to empower hotels and restaurants. We ensure your operations run seamlessly, so you can focus on creating unforgettable guest experiences. We handle all things technology: new property openings, maintenance & support, IT infrastructure, and technology buildouts for hotels and restaurants.

📋 Description

• Provide remote support for network setup, configuration, and troubleshooting (firewalls, switches, VLANs, IP addressing) • Assist with firewall policy updates, VPN support, and network issue resolution • Perform routine Windows Server administration tasks (Active Directory, DNS, DHCP, Group Policy support) • Support Microsoft 365 tenant administration, including: Microsoft Entra ID (Azure AD) user and group management • Basic identity and access management (IAM) tasks (password resets, MFA support, access assignments) • Reviewing sign-in logs, audit logs, and security alerts for troubleshooting and escalation • Assisting with conditional access policies (under guidance) • Lead Microsoft SharePoint initiatives, including: Planning and architecture of SharePoint environments • Implementation and migrations (on-prem / SharePoint Online) • Administration and ongoing management • Provide support across the Microsoft 365 ecosystem (Teams, OneDrive, SharePoint integration) • Troubleshoot end-user issues and escalate complex cases to L3 engineers when needed • Maintain clear, audit-ready documentation in ticketing systems and RMM platforms • Follow standard procedures for security, compliance, and access control

🎯 Requirements

• 2–4 years of IT support experience, with exposure to networking and systems • Working knowledge of: Firewalls and switching (Fortinet, Cisco, Ruckus, Aruba, or similar) • Windows Server administration • Microsoft 365 tenant administration, including: Microsoft Entra ID (Azure AD) • MFA and user lifecycle management • Security log and alert review • Experience with Microsoft SharePoint (Online and/or On-Prem), including: Implementation and migrations • Familiarity with: Networking fundamentals (TCP/IP, DNS, DHCP, VLANs) • Strong troubleshooting, communication, and documentation skills • Certifications such as Network+, Security+, or Microsoft certifications are a plus

🏖️ Benefits

• Fully remote, flexible work environment • Strong growth path to L3 / Engineering roles • Hands-on experience across diverse client environments • Work with a team specialized in hospitality IT operations