Customer Support

🕒 May 25

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

LawnStarter

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

👥 B2C

🏪 Marketplace

🏠 Real Estate

💰 $10.5M Venture Round on 2019-11

B2C • Marketplace • Real Estate

LawnStarter is a service platform that provides affordable lawn care services at the click of a button. With fast online ordering, quality service, and a user-friendly app, LawnStarter allows customers to easily schedule and manage lawn maintenance services. These include lawn mowing, fertilization, bush trimming, and weeding. The company partners with local professionals to ensure reliable and insured services while supporting small businesses. LawnStarter offers its services across numerous locations in the United States, aiding customers in keeping their lawns beautiful and well-maintained.

📋 Description

• Handle inbound calls, callback queues, chats, and email support. • Manage 300+ weekly contacts (customer + provider support). • Assist with app navigation, payments, scheduling, and service issues. • Deliver high-quality service, meet performance expectations, and maintain policy compliance. • Ensure strong communication, de-escalation, and issue resolution.

🎯 Requirements

• Strong empathy and active listening • Skilled in de-escalation and rapport building • Problem-solving ability using available tools • Reliable, adaptable, and consistent with schedules • Receptive to feedback and coaching • High school graduate; some college preferred • Excellent English communication • Minimum 1 year of BPO support experience for U.S. customers • Zendesk or CRM/VoIP knowledge is a plus • Comfortable with Google Suite • Desktop/laptop with camera (Core i5, 8GB RAM minimum), dual monitors, noise-canceling headset • Stable Ethernet connection (50mbps for download and 25mbps for upload) • Backup internet connection with the same speed requirement (e.g. mobile data or secondary ISP) • Backup power source (e.g. UPS or generator) in case of power interruptions • Noise-canceling headset or headphones with a microphone • A quiet, dedicated workspace free from distractions

🏖️ Benefits

• Base Salary: Php 38,200/month • Incentive Pay: Up to Php 115/hour (performance-based) • Statutory benefits (SSS, PhilHealth, Pag-IBIG, 13th month pay, taxes) • DOLE-mandated holiday pay and night differential • Work in the comfort of your own home