Customer Service and Production Coordinator

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🕒 May 20

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Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🎯 Recruiter

🏢 Enterprise

B2B • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Serve as a primary point of contact for customers, ensuring timely updates and exceptional service throughout the order lifecycle • Answer and place phone calls to customers, assist with inquiries, and follow up on sample requests and first orders • Provide accurate and current information on services, pricing, inventory, and new materials • Maintain and update customer account information, forecasts, and opportunities in CRM software (Salesforce) • Collaborate with Quality Assurance to address customer complaints and accurately document incidents • Enter sales orders into Microsoft Dynamics 365 Business Central from email and drop ship portals daily • Create shipping labels, release picks when inventory is available, and update drop ship portals with shipping and invoicing details • Invoice shipped orders daily and send Certificates of Analysis (COAs) as required • Monitor aging orders, proactively communicate issues, and escalate concerns internally • Create and manage production schedules using the MPS module in Business Central, ensuring timely fulfillment of sales orders • Coordinate with purchasing to optimize production and inventory availability • Post production orders, perform data entry, and maintain dashboards tracking daily production metrics (e.g., total lbs produced) • Book trucking, create Bills of Lading (BOL), and prepare all necessary shipping documentation • Work closely with Sales, Purchasing, and Quality Assurance teams to ensure smooth operations and customer satisfaction • Follow all company safety policies and procedures

🎯 Requirements

• Bachelor's degree in Marketing, Communications, Business Administration, or any related field • 1 - 2 years of experience in customer service and order management, preferably in a manufacturing or distribution environment • Strong verbal, written, and English communication skills • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours • Familiarity with Microsoft Dynamics 365 Business Central and Salesforce CRM • Proficiency in Microsoft Office Suite; ability to learn new systems quickly • Knowledge of production scheduling and logistics is a plus • Strong organizational skills with the ability to manage multiple tasks and deadlines • Excellent communication skills, both verbal and written

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Internet stipends upon regularization • HMO Coverage • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth