Customer Service Associate

🕒 August 7

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Compass Experience Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

Consulting • Food & Beverage • Logistics

Compass Experience Labs is a company specializing in enhancing customer experiences through tailored solutions that drive customer loyalty and business growth. They integrate seamlessly with existing business systems to optimize customer interactions, offering 24/7 customer support, loyalty optimization, and systems optimization. Compass also provides recruitment optimization services through their end-to-end Recruitment Process Outsourcing (RPO) solutions. The company is committed to helping businesses achieve sustainable growth by improving customer satisfaction rates and conversion rates. They work across various industries, including subscription box services, apparel, and food & beverage, to deliver customized customer care strategies.

📋 Description

• Respond to customers primarily by phone and also through email, chat, text, and social media channels • Create memorable service interactions and align communication with Compass and brand voice • Develop a strong understanding of assigned brand products, procedures, and resolutions • Collaborate with team members by offering encouragement, providing answers, and presenting customer insights and trends • Upsell or offer relevant products and services to existing customers • Handle emails and chats during the first few weeks after training • Transition to daily phone support after becoming proficient in email and chat handling • Handle a high volume of back-to-back calls with limited downtime • Maintain at least 85% schedule adherence during phone support • Participate in daily training with cameras on and active engagement

🎯 Requirements

• High school diploma or equivalent • Call center experience must be within the last 2 years • 1+ year inbound phone experience required • Inbound Phone, Chat, SMS, Email, and Social Media channel experiences are a must • Strong written and verbal communication skills • Compassionate, detail oriented, friendly, open-minded, and eager to help people • Able to solve problems quickly and creatively • Able to learn and adapt to changing software; tech savvy • Able to adhere to a set schedule and be productive independently • Ability to upsell / offer relevant products and services to existing customers • Ability to utilize multiple systems and resources to find solutions; multitasking is key • Strict schedule adherence, including limited unscheduled breaks and timely return from scheduled breaks/lunches • Quiet workspace where the agent will not be interrupted or overheard • Ability to see, talk, and hear to communicate verbally and in writing • Ability to perform duties while sitting and/or standing for prolonged periods, including an 8-hour shift • Licensed Windows computer with serial number; customized, jailbroken, or homemade devices are not accepted • Strong wired internet connection and backup internet • Windows computer with working webcam • Minimum 25 Mbps download and upload speed • Working camera for training and 1:1 conversations • Willingness to install CrowdStrike on a personal computer/laptop • Working headset with microphone; speakers are not permitted on calls • Intel Core i5 11th generation (2021 and up) or equivalent processor • 16 GB memory or higher • Windows 11, 32-bit or 64-bit operating system • Ability to install required third-party screen capture software and dependencies • Ability to download DUO Mobile for multi-factor authentication • Open availability preferred, potentially including weekdays, weekends, nights, and holidays • 100% show rate for training; attendance every day with cameras on and active participation

🏖️ Benefits

• A fully remote work environment • Competitive wages • Comprehensive training on our products and services • Career development opportunities, including internal promotions • A positive and growing work culture that values diversity and inclusivity