Customer Service Representative – Driver Support

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RidenRoll • The Global Mobility & Event Technology Platform

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2022

🚗 Transport

☁️ SaaS

✈️ Travel

Transport • SaaS • Travel

RidenRoll is a global mobility and event technology platform that provides taxi and on-demand ride booking services via mobile apps and business-facing tools. The platform connects riders with local taxi companies and drivers for services including on-demand rides, scheduled bookings, airport transfers, healthcare transport, stadium/university/hotel/event transportation, and rental/accessible/pet-friendly vehicle options. RidenRoll also offers operator-facing features (driver apps, ratings), eWallet and cashless payments, gift cards, loyalty programs, and business/enterprise solutions for organizations to manage group and event transportation. The service positions itself as supporting local taxi businesses while offering a digital booking and transportation-management platform for consumers and organizations.

📋 Description

• Process and verify driver applications, background checks, and other required documentation. • Ensure driver submissions are complete and meet RidenRoll’s onboarding standards. • Respond to incoming driver inquiries via phone, email, or chat in a timely and professional manner. • Provide clear and accurate information regarding the onboarding process, program requirements, and account issues. • Maintain accurate records of driver interactions and status updates in our internal systems. • Collaborate with other departments to resolve escalated issues and improve onboarding workflows.

🎯 Requirements

• 1+ years of experience in customer service, administrative support, or document processing • Strong attention to detail and ability to review and verify sensitive information • Excellent verbal and written communication skills • Proficient in using CRM systems, email platforms, and other common office tools • Ability to multitask in a fast-paced environment • Friendly, patient, and committed to providing exceptional service. • Preferred: Experience in transportation, gig economy, or driver onboarding support is a plus. • Bilingual in English and Spanish is a strong advantage.

🏖️ Benefits

• Competitive hourly rate or salary • Flexible scheduling options • Opportunities for growth • Supportive team culture