Support Specialist

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Aidey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

Aidey is an AI-first BPO that provides human-in-the-loop services to companies, staffing the last-mile human intelligence that supports AI models and customer-facing processes. It operates 24/7/365 and combines AI-driven pipelines (for recruitment, QA, forecasting, marketing, and ops) with senior human review to handle customer experience, technical support (tier 1–3), customer success, back-office operations (data labeling, moderation, RLHF review, finance ops) and sales. Aidey integrates with common CRMs and helpdesk tools, promises a rapid 10-day onboarding to a live bench, and serves verticals including SaaS & AI, e-commerce, hospitality & travel, fintech, retail and gaming. The company promotes remote operations (Philippines base), claims improved CSAT and response times for clients, and has press coverage in tech/business outlets.

📋 Description

• Provide customer support by phone, email, and chat in a timely manner. • Analyze, triage, and troubleshoot cases that need technical help and ensure that proper troubleshooting steps are done prior to escalation to the right department. • Be proactive and take initiative in improving work processes.

🎯 Requirements

• Excellent English communication skills: verbal, writing, and reading – **MUST ** • A proven experience in customer support or technical support roles for at least 2 years – **MUST ** • Experience in supporting point-of-sale systems or property management systems for the hospitality industry – **ADVANTAGE ** • Experience supporting eCommerce companies that use platforms such as Shopify, WooCommerce, or ShipStation — **ADVANTAGE** • Proven knowledge and experience with leading Help Desk software such as Zendesk, Freshdesk, Zoho, and Intercom – **ADVANTAGE ** • Able to learn quickly and multitask as we are supporting a few clients/accounts simultaneously • Flexible to work on a shifting schedule - night shifts, overtime, and swing shifts as the team is covering 24/7 support • Professional work environment: good quality computer, headsets, and a stable internet connection.

🏖️ Benefits

• **• Fully remote, long-term opportunity** • **• Work directly with US-based teams** • **• Rotating Schedule** • **• Clear processes and structured work** • **• Opportunity to grow into higher-level roles**