Customer Service Representative

Job not on LinkedIn

🕒 July 17

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SMDigital USA

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

Consulting • Marketing • Digital Agency

SMDigital USA is an award-winning international digital agency known for its talented team of over 220 professionals committed to creating innovative digital solutions. The company places a strong emphasis on fostering a positive work environment, offering flexibility and growth opportunities, and maintaining a healthy work-life balance for its global team. With offices in Miami, New York, Shanghai, Medellin, Spain, the Philippines, and Panama, SMDigital specializes in areas such as customer service, web development, SEO, social media management, and more, relying on a team of experts primarily based in the Philippines.

📋 Description

• Handle inbound and outbound calls, emails, and chats with professionalism, accuracy, and care • Resolve customer concerns efficiently while maintaining a high standard of service quality • Accurately document all interactions, updates, and resolutions in the system in real time • Coordinate with internal operations teams to ensure seamless case handling and follow-through • Identify recurring issues and escalate patterns to supervisors proactively • Meet and consistently maintain daily and weekly performance targets • Support the operations team during high-volume periods with flexibility and a solutions-first mindset • Uphold company policies, compliance standards, and quality guidelines in every interaction

🎯 Requirements

• 3+ years of experience in a customer service or call center environment (Required) • Operations-oriented — you understand that consistency, accuracy, and process matter • A clear, professional communicator — written and verbal, every single time • Detail-driven and thorough when documenting cases and following through on commitments • Calm under pressure and able to manage high call volumes without compromising quality • A reliable, accountable teammate who shows up consistently and takes ownership of their work • Tech-savvy and comfortable navigating multiple systems and tools simultaneously • Flexible with shifting schedules and fully dependable in a remote work setup

🏖️ Benefits

• Full-time remote work with a complete WFH support program • Maxicare HMO + PhilHealth coverage • SIL, PTO, and a special birthday leave • Paid vacation leave • Zero-interest employee loan program • Performance bonuses and merit-based recognition • Monthly Gen Pow-Wows and team engagement events with prizes • Arvios Leadership Development Academy and workshop programs • Monthly 1-on-1 touchbase calls with your HR partner