EU
51 - 200 employees
💄 Beauty
🛍️ eCommerce
Beauty • eCommerce
<EU> EU (Faccelove) appears to be a direct-to-consumer beauty brand operating a Shopify e-commerce store. The site markets cosmetic products such as the IronEye mascara, eyelash growth serums, eyeshadows and foundation duos, emphasizes vegan and cruelty-free formulations (free of microplastics, PFAS, sulfates, parabens), and highlights promotions, free shipping thresholds, multiple payment methods and a 30-day returns policy. The site is multilingual and targets Netherlands/Belgium and broader EU markets, with customer support and standard e-commerce features (cart, upsells, bundles, promotions).
E-commerce Customer Service Representative
Job not on LinkedIn
🕒 June 29
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EU
51 - 200 employees
💄 Beauty
🛍️ eCommerce
Beauty • eCommerce
<EU> EU (Faccelove) appears to be a direct-to-consumer beauty brand operating a Shopify e-commerce store. The site markets cosmetic products such as the IronEye mascara, eyelash growth serums, eyeshadows and foundation duos, emphasizes vegan and cruelty-free formulations (free of microplastics, PFAS, sulfates, parabens), and highlights promotions, free shipping thresholds, multiple payment methods and a 30-day returns policy. The site is multilingual and targets Netherlands/Belgium and broader EU markets, with customer support and standard e-commerce features (cart, upsells, bundles, promotions).
📋 Description
• Respond to customer inquiries primarily via email in a timely and professional manner • Handle customer concerns, complaints, and order-related issues • Provide accurate information about products, orders, and policies • Manage and organize customer support tickets using Zendesk or similar tools • Assist with order tracking, returns, and refunds through Shopify • Collaborate with the team via Slack and other communication platforms • Maintain a positive and helpful brand voice in all interactions
🎯 Requirements
• Excellent written communication skills (required) • Proven experience answering customer emails (required) • Hands-on experience with Zendesk or similar email support tools (required) • Experience using Shopify (required) • Background in e-commerce customer support (required) • Familiarity with Slack or similar communication platforms • Highly organized, responsive, and detail-oriented • Able to work independently and manage time effectively • Must be available consistently, 7 days a week
🏖️ Benefits
• Competitive salary • On-time and reliable payments • Opportunity to work with a fast-growing global e-commerce brand • Long-term growth opportunities
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