Customer Support Representative

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The Growth Partner

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

The Growth Partner is a company dedicated to helping entrepreneurs successfully build and scale AI-powered businesses. They provide a proven system that simplifies the process of launching and growing AI ventures, offering one-on-one collaboration and guidance to over 1,200 clients. Through their strategies, clients have reported significant revenues, averaging $18,105 per month, as the company focuses on streamlining business operations with AI technologies to improve efficiency and profitability.

📋 Description

• Manage live chat and support channels, ensuring fast and accurate responses • Resolve client queries efficiently while maintaining a high standard of communication • Escalate complex issues to the appropriate teams when needed • Maintain professionalism and empathy in all client interactions • Identify and troubleshoot client issues across platform usage, onboarding, and workflows • Handle support tickets and follow through until resolution • Flag recurring issues or bugs to internal teams • Follow and utilize internal documentation and SOPs effectively • Contribute to improving FAQs and knowledge base content • Document new solutions and recurring fixes to support team scalability • Maintain accurate records of interactions in support systems (e.g., Intercom, Zendesk) • Support internal teams with insights on client feedback and common pain points • Ensure adherence to SLAs (response time, resolution time, quality standards)

🎯 Requirements

• 2–4 years of experience in Customer Support, Customer Service, or similar client-facing roles • Experience handling live chat or ticket-based support environments • Strong written communication and problem-solving skills • Ability to manage multiple conversations/tasks simultaneously • High attention to detail and accountability • Comfortable working in a fast-paced, remote environment • Familiarity with support tools (Intercom, Zendesk, Freshdesk, etc.) • Experience in SaaS, PaaS, AI, or tech environments (Nice to have) • Exposure to CRM tools and customer workflows (Nice to have) • Experience working with global teams across time zones (Nice to have) • Basic understanding of AI tools or automation workflows (Nice to have)

🏖️ Benefits

• Remote-first environment with global exposure • Competitive compensation • High-growth, high-impact role within a scaling company • Opportunity to grow within Customer Success and Operations