The Growth Partner
11 - 50 employees
Founded 2022
📣 Marketing
📦 Logistics
🏥 Healthcare
Marketing • Logistics • Healthcare
The Growth Partner is a company dedicated to helping entrepreneurs successfully build and scale AI-powered businesses. They provide a proven system that simplifies the process of launching and growing AI ventures, offering one-on-one collaboration and guidance to over 1,200 clients. Through their strategies, clients have reported significant revenues, averaging $18,105 per month, as the company focuses on streamlining business operations with AI technologies to improve efficiency and profitability.
Community Support Specialist
Likely ghost job
🕒 June 18
🌐 Philippines, Poland, +2 more countries – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
👻 Ghost score 75%
Where this job comes from
Posted on The Growth Partner's careers page, not through a job board
First seen by Remote Rocketship June 18
Still open on The Growth Partner's site. Checked 10 hours ago.
The Growth Partner
11 - 50 employees
Founded 2022
📣 Marketing
📦 Logistics
🏥 Healthcare
Marketing • Logistics • Healthcare
The Growth Partner is a company dedicated to helping entrepreneurs successfully build and scale AI-powered businesses. They provide a proven system that simplifies the process of launching and growing AI ventures, offering one-on-one collaboration and guidance to over 1,200 clients. Through their strategies, clients have reported significant revenues, averaging $18,105 per month, as the company focuses on streamlining business operations with AI technologies to improve efficiency and profitability.
📋 Description
• Manage live chat and support channels, ensuring fast and accurate responses • Resolve client queries efficiently while maintaining a high standard of communication • Escalate complex issues to the appropriate teams when needed • Maintain professionalism and empathy in all client interactions • Identify and troubleshoot client issues across platform usage, onboarding, and workflows • Handle support tickets and follow through until resolution • Flag recurring issues or bugs to internal teams • Follow and utilize internal documentation and SOPs effectively • Contribute to improving FAQs and knowledge base content • Document new solutions and recurring fixes to support team scalability • Maintain accurate records of interactions in support systems such as Intercom and Zendesk • Support internal teams with insights on client feedback and common pain points • Ensure adherence to SLAs for response time, resolution time, and quality standards
🎯 Requirements
• 2–4 years of experience in Customer Support, Customer Service, or similar client-facing roles • Experience handling live chat or ticket-based support environments • Experience in SaaS, PaaS, AI, or tech environments • Experience working with global teams across time zones • Experience managing multiple concurrent support conversations or tickets • Strong written English communication skills • Familiarity with support tools (Intercom, Zendesk, Freshdesk, etc.) • Exposure to CRM tools and customer workflows • Basic understanding of AI tools or automation workflows • Fluent in English • Available during Eastern Time business hours
🏖️ Benefits
• Remote-first environment with global exposure • Opportunity to grow within Customer Success and Operations
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