Community Support Specialist

🕒 June 18

🌐 Philippines, Poland, +2 more countries – Remote

🇵🇭 Philippines – Remote 🇵🇱 Poland – Remote 🇬🇧 United Kingdom – Remote 🇭🇺 Hungary – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 75%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Growth Partner

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

The Growth Partner is a company dedicated to helping entrepreneurs successfully build and scale AI-powered businesses. They provide a proven system that simplifies the process of launching and growing AI ventures, offering one-on-one collaboration and guidance to over 1,200 clients. Through their strategies, clients have reported significant revenues, averaging $18,105 per month, as the company focuses on streamlining business operations with AI technologies to improve efficiency and profitability.

📋 Description

• Manage live chat and support channels, ensuring fast and accurate responses • Resolve client queries efficiently while maintaining a high standard of communication • Escalate complex issues to the appropriate teams when needed • Maintain professionalism and empathy in all client interactions • Identify and troubleshoot client issues across platform usage, onboarding, and workflows • Handle support tickets and follow through until resolution • Flag recurring issues or bugs to internal teams • Follow and utilize internal documentation and SOPs effectively • Contribute to improving FAQs and knowledge base content • Document new solutions and recurring fixes to support team scalability • Maintain accurate records of interactions in support systems such as Intercom and Zendesk • Support internal teams with insights on client feedback and common pain points • Ensure adherence to SLAs for response time, resolution time, and quality standards

🎯 Requirements

• 2–4 years of experience in Customer Support, Customer Service, or similar client-facing roles • Experience handling live chat or ticket-based support environments • Experience in SaaS, PaaS, AI, or tech environments • Experience working with global teams across time zones • Experience managing multiple concurrent support conversations or tickets • Strong written English communication skills • Familiarity with support tools (Intercom, Zendesk, Freshdesk, etc.) • Exposure to CRM tools and customer workflows • Basic understanding of AI tools or automation workflows • Fluent in English • Available during Eastern Time business hours

🏖️ Benefits

• Remote-first environment with global exposure • Opportunity to grow within Customer Success and Operations