Customer Experience Associate

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RecruitGo

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

👥 HR Tech

🎯 Recruiter

☁️ SaaS

HR Tech • Recruitment • SaaS

RecruitGo is a global employer-of-record (EOR) and remote-hub building platform that helps companies hire, onboard, pay, and manage remote employees in emerging markets such as the Philippines, Indonesia, Vietnam, UAE, and Hong Kong. It combines recruitment services, payroll, benefits administration, compliance and HR support with local expertise and optional office space/equipment to enable businesses to expand internationally without setting up local entities.

📋 Description

• Answer a high volume of inbound inquiries via phone and email while maintaining an empathetic, professional demeanor under pressure. • Assist users with standard and advanced practice management tasks, including platform navigation, feature utilization, financial/operational reporting, and supported workflows. • Diagnose/resolve software errors, investigate browser management and configuration issues, install/uninstall company software, and research/document abnormal technical behaviors. • Guide clinics on proper data entry standards required for system-wide performance reporting. • Accurately document every customer interaction within Hubspot, detailing the customer’s problem, research, testing conducted, and the final resolution. • Efficiently identify when an issue falls outside the scope of Level 1 support and escalate it seamlessly to Level 2 Support.

🎯 Requirements

• High school diploma or equivalent required • 4+ years of experience in a customer-facing role • 3+ years of experience in a technical support capacity • Prior experience working in a Software as a Service (SaaS) environment preferred • Experience using modern ticketing, documentation, and communication tools such as HubSpot, Jira, Confluence, Slack, and Google Workspace • Strong foundational knowledge of web browsers (Chrome, Edge, Safari), browser troubleshooting, and both Windows and macOS environments • Basic understanding of HIPAA compliance, data privacy regulations, and the importance of protecting Protected Health Information (PHI) • Ability to diagnose and resolve basic hardware issues, including TWAIN printers and document scanners.

🏖️ Benefits

• Equipment: Provided • Paid time off • Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding. • Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued. • Inclusivity: Be part of an inclusive and diverse workplace that values your contributions.