Loan Servicing Support Specialist

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🕒 June 15

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NightOwl Consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🎯 Recruiter

☁️ SaaS

B2B • Recruitment • SaaS

NightOwl Consulting is a global business service (GBS) provider that connects companies with skilled talent in the Philippines to optimize their business processes and dramatically reduce costs. Specializing in team-building for various roles such as pre-construction, AutoCAD drafting, insurance, bookkeeping, and administrative assistance, NightOwl Consulting provides customized offshoring solutions tailored to the specific needs of each client. Through its transparent, cost-effective pricing model, the company prides itself on high client satisfaction and employee retention rates while fostering a supportive and engaging work culture. NightOwl Consulting supports businesses by recruiting, training, and managing dedicated teams for various industry sectors, ensuring enhanced productivity at a significantly reduced cost.

📋 Description

• Manage the loan boarding process to subservices, ensuring accuracy and efficiency. • Wire escrow funds as required and manage fund disbursements. • Deliver and maintain servicing images and documents. • Manage, track, and resolve missing documents and conditions. • Audit and reconcile daily subservicing reports to verify accurate boarding data. • Conduct weekly operational calls with subservices to ensure alignment and address issues. • Regularly audit daily and monthly subservicing reports. • Generate and provide detailed reports to management for early delinquency audits. • Monitor alerts on loan payoffs to manage timely responses. • Conduct comprehensive monthly, quarterly, and annual audits. • Support the Accounting and Compliance teams during annual audits and custodian audits, as well as state regulatory audits.

🎯 Requirements

• Proven experience in mortgage lending and loan servicing. • Strong understanding of loan servicing workflows, including subservicing. • Excellent analytical and problem-solving skills. • Ability to manage multiple tasks and meet deadlines. • Strong communication and coordination skills. • Knowledge of regulatory standards in loan servicing. • Experience with Encompass loan origination software. • Previous work experience with Dovenmuehle Mortgage Inc. (DMI) preferred.

🏖️ Benefits

• Above market salary • HMO on Day 1 for principal and two dependents • Government-mandated benefits • Performance-based Incentives • Quarterly Company Events • In-depth training for career growth • Great Company Culture and HR experience • 1,000 PHP De Minimis • Equipment and software provided